Krystal Frey
Colorado Springs,Colorado
Summary
Highly motivated professional with experience providing exceptional customer service, efficient and accurate recordkeeping and problem-solving skills. Proven history of successfully managing work load, resolving issues, and promoting customer satisfaction. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Commonspirit
Colorado Springs, Colorado
09.2021 - Current
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Preceptor to newly hired associates
- Answering and directing phone calls/ Assisting with general questions
- Experience in insurance benefits and informing of price estimates.
- Patience and efficiency in a fast-paced environment
Medical Receptionist
Matthews-Vu Medical Group
Colorado Springs, Colorado
04.2018 - 05.2021
- Demonstrated strong organizational skills by accurately entering electronic information
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages, or forwarding them to appropriate staff
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Maintained personal and financial information confidentiality, protected patient rights, and complied with HIPAA regulations
- Used basic knowledge of medical terminology in daily office tasks
- Performed basic clerical duties such as photocopying documents or scanning files.
Medical Records Clerk
SEAN C. O’DONNELL, M.D.
Colorado Springs, Colorado
11.2015 - 04.2018
- Retrieved requested medical records promptly while maintaining the confidentiality of protected health information
- Scanned documents into an electronic health record system utilizing scanning software
- Organized release of medical information to authorized personnel
- Responded to inquiries from physicians and other healthcare providers
- Utilized knowledge of medical terminology to correctly classify information into patient charts
- Answering and directing messages/ phone calls to appropriate staff members.
Education
High School Diploma -
THOMAS B. DOHERTY HIGH SCHOOL
05.2019
Some College (No Degree) - Associates of General Studies
PIKES PEAK STATE COLLEGE
Colorado Springs, COSkills
- Nine Years of Customer Service Experience
- Payment Processing
- Electronic Records Systems
- Customer Satisfaction
- Team Leadership
- Team Collaboration
- Phone and Email Etiquette
- Customer Contact
- Insurance Verification
Certification
Basic Life Support (BLS)
Timeline
Patient Access Representative
Commonspirit
09.2021 - Current
Medical Receptionist
Matthews-Vu Medical Group
04.2018 - 05.2021
Medical Records Clerk
SEAN C. O’DONNELL, M.D.
11.2015 - 04.2018
High School Diploma -
THOMAS B. DOHERTY HIGH SCHOOL
Some College (No Degree) - Associates of General Studies
PIKES PEAK STATE COLLEGE
Basic Life Support (BLS)
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