Stevie Hebert
Summary
Dependable Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Oschner Lafayette General
07.2021 - Current
- Answering phone calls coming into the unit
- Creating patient charts
- Registering patients into EMR system
- Ordering supplies as needed
- Answering call bell from patient rooms
- Communicating with nurses and doctors
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on hospital processes and procedures.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Barista/Cashier
Oschner Lafayette General
08.2019 - 07.2021
- Using register
- handling money
- balancing cash register drawer
- making Starbucks drinks
- packaging food
- stocking
- making coffee
- keeping logs for temperatures
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Worked effectively in fast-paced environments.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Bistro Attendant
Courtyard by Marriott
02.2019 - 08.2019
- Using register, handling money, balancing cash register drawer, making Starbucks drinks, packaging food, cooking food, operating dishwasher, answering phone calls coming into the Bistro, stocking, making coffee and keeping logs for temperatures
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted customers with carry-out service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Processed payments for orders and provided customers with change.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Education
High school or equivalent -
Breaux Bridge High School
Breaux Bridge, LA05.2018
Skills
- Coffee Experience
- Barista Experience
- Cashiering
- Cash Handling
- Food Service
- Cleaning Experience
- POS
- Food Preparation
- Serving Experience
- Food Safety
- Customer service
- Microsoft Office
- Medical office experience
- Hospital experience
- Clerical experience
- Cash handling
- Cash register
- Calendar management
- Email management
- EHR systems (3 years)
- Epic (2 years)
- Medical terminology (3 years)
- Typing
- HIPAA
- Medical records
- Registration and Scheduling
- Multitasking and Organization
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Document filing
- Data Entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Access Representative
Oschner Lafayette General
07.2021 - Current
Barista/Cashier
Oschner Lafayette General
08.2019 - 07.2021
Bistro Attendant
Courtyard by Marriott
02.2019 - 08.2019
High school or equivalent -
Breaux Bridge High School
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