Krystal Gentry
Duncanville
Summary
Detail-oriented and highly organized professional with extensive experience in administrative support, data management, and client coordination across education and healthcare environments. Proven ability to manage high-volume tasks, maintain accurate records, and communicate effectively with diverse stakeholders. Known for strong problem-solving skills, attention to detail, and the ability to thrive in fast-paced settings while ensuring compliance with policies and procedures.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
Work History
Total Loss Claims Adjuster
Sedgwick
Dallas
11.2025 - 02.2026
- Evaluated total loss claims to determine coverage and settlement options.
- Collaborated with clients to gather necessary documentation for claim processing.
- Documented claim findings and maintained accurate records in company systems.
- Provided guidance to clients on the claims process and next steps involved.
- Investigated and evaluated total loss claims to determine coverage and liability.
- Negotiated settlements with claimants in accordance with company guidelines.
Secretary/Attendance Clerk
Duncanville High School
Duncanville
08.2024 - 11.2025
- Managed daily office correspondence and communication for school administration.
- Scheduled appointments and meetings for faculty and staff efficiently.
- Maintained student records and files with attention to detail.
- Handled inquiries from parents, students, and visitors professionally.
- Supported the preparation of reports and documents for administrative use.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Claims Processor
Blue Cross Blue Shield of Texas
Richardson
10.2017 - 08.2023
- Reviewed documentation for accuracy and completeness.
- Communicated with members regarding claim status and inquiries.
- Maintained detailed records of processed claims and correspondence.
- Ensured compliance with company policies and regulatory standards.
- Reviewed and processed medical claims for accuracy and completeness.
- Communicated with healthcare providers regarding claim discrepancies and resolutions.
- Investigated claim issues by gathering necessary documentation from members.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Verified claim data correctness in preparation for processing.
Front Office Manager
Salon World and Spa
Fort Worth
08.2016 - 02.2017
- Managed daily front office operations to ensure smooth salon experiences.
- Trained and supervised front desk staff on customer service best practices.
- Implemented scheduling systems to optimize appointment bookings efficiently.
- Oversaw inventory management for retail products within the salon environment.
- Resolved client inquiries and concerns promptly to enhance satisfaction levels.
- Developed training materials for new employees in front office procedures.
Bankruptcy Analyst
Citi Mortgage
Las Colinas
03.2012 - 05.2016
- Analyzed bankruptcy filings to ensure compliance with regulations and policies.
- Reviewed financial documents for accuracy and completeness during bankruptcy
- Prepared Draft pleadings, motions, orders, affidavits, and other documents necessary for filing under chapter 7 or 13 of the Bankruptcy code.
Team Leader
CSC
Fort Worth
07.2007 - 03.2012
- Led team meetings to ensure alignment on project goals.
- Coordinated training sessions for new team members and staff development.
- Oversaw daily operations to maintain workflow efficiency and productivity.
Education
High School Diploma -
Mansfield Summit High School
Arlington, TXStephen F. Austin State University
Nacogdoches, TXSkills
- Administration & Organization
- Communication
- Coordination and case management
- Total Loss Claim
- Auto Claim
- Analytical/Detailed Oriented
Timeline
Total Loss Claims Adjuster
Sedgwick
11.2025 - 02.2026
Secretary/Attendance Clerk
Duncanville High School
08.2024 - 11.2025
Claims Processor
Blue Cross Blue Shield of Texas
10.2017 - 08.2023
Front Office Manager
Salon World and Spa
08.2016 - 02.2017
Bankruptcy Analyst
Citi Mortgage
03.2012 - 05.2016
Team Leader
CSC
07.2007 - 03.2012
High School Diploma -
Mansfield Summit High School
Stephen F. Austin State University