Krystal Grady
Reno
Summary
Dynamic team member with a proven track record in delivering exceptional customer service and building guest loyalty. Skilled in multitasking, self motivated, and hard working, ready to enhance guest experiences in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Fine Dining Server
Ritz Carlton Hotel
2017.02 - Current
- Provided exceptional customer service in high-pressure fine dining environment.
- Trained and mentored junior staff on menu knowledge and Forbes 5 Star service standards.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Developed strong relationships with regular guests, enhancing loyalty and repeat business.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Apparel Department Head
Pacific Outfitters
2013.04 - 2016.12
- Led apparel department operations, ensuring optimal inventory levels and product availability.
- Developed and implemented merchandising strategies to enhance customer engagement and sales performance.
- Trained and mentored team members on product knowledge and customer service best practices.
- Collaborated with store management to develop strategic plans for department growth and success.
Server
Ritz Carlton Hotel
2007.07 - 2012.12
- Implemented upselling techniques to enhance guest dining experiences.
- Assisted in creating and maintaining a training schedule as departmental trainer.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Was hired as Server Assistant and constantly excelled at each new position I worked until I became a full time server.
Office Manager
Humboldt Medical Aoosicates
2004.01 - 2007.06
- Oversaw daily office operations, ensuring smooth workflow and efficient staff coordination.
- Developed and implemented office policies to improve operational efficiency and compliance.
- Managed scheduling for medical staff, optimizing clinic appointments and resource allocation.
- Worked full time in the office while taking 20 units in College at Humboldt State University.
Education
No Degree - English Education
Humboldt State University
Arcata, CASkills
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Team Work
- Multi-tasking
- Forbes 5 Star Certified
Timeline
Fine Dining Server
Ritz Carlton Hotel
2017.02 - Current
Apparel Department Head
Pacific Outfitters
2013.04 - 2016.12
Server
Ritz Carlton Hotel
2007.07 - 2012.12
Office Manager
Humboldt Medical Aoosicates
2004.01 - 2007.06
No Degree - English Education
Humboldt State University