KRYSTAL GUERRA
Manager
Huntington Beach,CA
Summary
Results-oriented management professional with expertise in leading teams and optimizing business operations. Skilled in driving membership and sales growth, coordinating events, and enhancing customer service. Demonstrates capability in building client relationships, training staff, and managing administrative functions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
GENERAL MANAGER
Dragging Axe
01.2023 - Current
- Coordinated and booked private and corporate events, ensuring seamless execution from initial inquiry to event completion.
- Managed staff scheduling and training, optimizing team coordination to enhance operational efficiency.
- Supported marketing initiatives through social media promotion and customer engagement, contributing to increased brand visibility.
- Support marketing initiatives, including social media promotion and customer engagement.
- Maintain organized operations in a fast-paced entertainment environment.
GENERAL MANAGER
Alliance Jiu Jitsu
11.2025 - 09.2026
- Grew membership from 50 to 280 members in nine months through effective member engagement and community-building initiatives.
- Coordinated member and community events to enhance engagement, retention, and drive membership growth.
- Implemented staff scheduling strategies to optimize professor utilization and align classes with member needs.
- Trained and onboarded new staff to ensure consistent operations and high-quality customer service.
- Trained, onboarded, and developed new staff members to support consistent operations and customer service.
DEBT SETTLEMENT NEGOTIATOR
Americor
07.2022 - 12.2023
- Managed high volume of client accounts, ensuring timely communication and follow-up for improved client satisfaction.
- Managed a high volume of client accounts while maintaining consistent communication and follow-up.
- Built strong client relationships through professional communication and customer-focused service.
- Excelled in high-pressure, goal-oriented environment, meeting targets and enhancing client outcomes.
- Ensured professionalism, accuracy, and attention to detail in handling sensitive financial information, safeguarding client trust.
MORTGAGE LOAN PROCESSOR
Loan Depot
02.2021 - 01.2022
- Collected and assessed client information and documentation to facilitate mortgage and refinance applications.
- Reviewed and prepared loan files, completed introductory calls, and followed up with clients by email.
- Reviewed and organized loan files, conducted introductory calls, and followed up with clients via email to ensure smooth processing.
- Coordinated with title companies and other parties to obtain required documentation.
- Worked toward final approval and coordinated closing calls and signing appointments.
- Maintained a high level of organization and attention to detail while managing multiple files and deadlines.
- Ensured organization and meticulous attention to detail while managing multiple files and meeting deadlines.
RECEPTIONIST & SALES ASSOCIATE
Strands Hair Spa and Boutique
06.2019 - 08.2020
- Coordinated incoming calls, appointments, employee schedules, payments, payroll, and daily administrative tasks to ensure smooth operations.
- Provided personalized customer service in fast-paced salon and retail environment, enhancing customer experience.
- Consistently met monthly sales goals required for commission.
- Cultivated strong customer relationships to support sales and improve overall client satisfaction.
- Demonstrated strong computer skills and quickly learned new software and systems.
OFFICE ASSISTANT
Red Skye Photography
04.2017 - 02.2019
- Managed filing, payroll support, and general office administration.
- Coordinated filing, payroll support, and office administration to ensure smooth operations.
- Handled multiple administrative responsibilities while maintaining accuracy and organization.
- Delivered professional and responsive customer service, enhancing client satisfaction.
- Managed various administrative tasks while ensuring accuracy and organization across the office.
OFFICE MANAGER
DeVore Insulation
05.2013 - 10.2016
- Delivered customer service and managed multi-line telephone system to ensure effective communication.
- Supported efficient day-to-day office operations.
- Entered and maintained data while completing general administrative tasks to support office operations.
- Prepared work orders and organized filing systems to streamline document retrieval and enhance operational efficiency.
- Provided customer service and managed a multi-line telephone system.
Education
High School Diploma -
R. Rex Parris High School
Palmdale, CA01-2003
Skills
- Sales & Membership Growth
- Event Coordination
- Team leadership
- Staff Scheduling
- Employee Training
- Client management
- Customer Service
- Social Media Marketing
- Business Operations
- Operational Efficiency
- Financial Management
- Budget Management
- Financial Services
- Negotiation
- Technology & Software Adaptability
- Administrative Support
Timeline
GENERAL MANAGER
Alliance Jiu Jitsu
11.2025 - 09.2026
GENERAL MANAGER
Dragging Axe
01.2023 - Current
DEBT SETTLEMENT NEGOTIATOR
Americor
07.2022 - 12.2023
MORTGAGE LOAN PROCESSOR
Loan Depot
02.2021 - 01.2022
RECEPTIONIST & SALES ASSOCIATE
Strands Hair Spa and Boutique
06.2019 - 08.2020
OFFICE ASSISTANT
Red Skye Photography
04.2017 - 02.2019
OFFICE MANAGER
DeVore Insulation
05.2013 - 10.2016
High School Diploma -
R. Rex Parris High School