Krystal Harley
Jacksonville,FL
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Sevita DBA Florida Mentor
08.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Coordinated company events, fostering team building and boosting overall morale.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
Program Supervisor
Sevita DBA Florida Mentor
10.2021 - 08.2024
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Coached team members on productivity strategies to accomplish challenging goals.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Provided ongoing direction and leadership for program operations.
- Directed team of 50 personnel, overseeing records, performance, and quality assurance.
Office Coordinator
Florida Mentor Network
02.2020 - 10.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
No Degree - Pharmacy Technician
Everest Institute
Jacksonville, FL11.2012
High School Diploma -
FCCJ
Jacksonville04.2005
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
Timeline
Office Coordinator
Sevita DBA Florida Mentor
08.2024 - Current
Program Supervisor
Sevita DBA Florida Mentor
10.2021 - 08.2024
Office Coordinator
Florida Mentor Network
02.2020 - 10.2021
No Degree - Pharmacy Technician
Everest Institute
High School Diploma -
FCCJ
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