Krystal Hart
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Recovery Support Specialist
Recovery Center of America
09.2023 - Current
- Completed patient rounds
- Supported patients with SUD
- Participated in client staffing, team meetings, and team-building activities
- Logged and reported any incidents involving behavioral or safety.
First Responder
Cataldo Ambulance
11.2022 - 09.2023
- Transporting patients to and from hospital
- Log pickup time as well as drop off times
- Logged and reported any incidents involving behavioral or safety.
Driver
TLP Transportation
09.2022 - 11.2022
- Conduct daily pre-trip inspections prior to opening time
- Transported up to 7 elementary, middle and high school students
- Log pickup time as well as drop off times
- Logged and reported any incidents involving behavioral or safety.
Dispatcher
East Boston Neighborhood Health Center
04.2022 - 08.2022
- Performed administrative tasks
- Customer Service
- Dispatched calls to drivers
- Organized driver's schedules.
Receptionist & Scheduler
The Parc at Harbor View
03.2021 - 02.2022
- Performed administrative tasks
- Checked visitors in and out of building
- Followed care plan, and ensured safety practices were consistently implemented
- Planning weekly employee's schedules.
Caregiver
First Light Homecare
10.2020 - 02.2021
- Performed Light housekeeping duties including cleaning and meal preparation
- Assisted clients with bathing, clothing, feeding
- Followed care plan, and ensured safety practices were consistently implemented.
Call Center Agent
OnBrand24
04.2020 - 08.2020
- Worked with the state of North Carolina filing Unemployment claims remotely
- Inbound call handling
- Escalated any high priority claims to the appropriate departments.
CSA/Waitress
DoubleTree
07.2019 - 01.2020
- Checked guests in and out of the hotel
- Take and confirm guest reservations over phone, email or in person
- Meeting and greeting with customers, building strong relationships, and taking orders
- Communicating with kitchen staff relaying special requests and feedback
- Received and processed payments.
Bus Driver
TLP Transportation
05.2018 - 06.2019
- Conduct daily pre-trip inspections prior to opening time
- Transported up to 8 elementary, middle and high school students
- Log pickup time as well as drop off times
- Logged and reported any incidents involving behavioral or safety.
Train Operator
MBTA
03.2015 - 05.2018
- Conduct daily pre-trip inspections of safety equipment
- Drive and control rail-guided public transportation
- Make announcements to passengers such as notifications of upcoming stops or delays
- Greet passengers, provide information and answer questions concerning directions, fares or schedules.
Bus Driver
A+ Transportation
05.2013 - 03.2015
- Conduct daily pre-trip inspections prior to opening time
- Transported up to 7 elementary, middle and high school students
- Log pickup time as well as drop off times
- Logged and reported any incidents involving behavioral or safety.
Bus Driver
Terri's Little Pumpkins
06.2012 - 05.2013
- Conduct daily pre-trip inspections prior to opening time
- Transported up to 8 infants, toddlers and school aged children
- Log pickup time as well as drop off times
- Logged and reported any incidents involving behavioral or safety.
Receptionist
Sky High Window Cleaning
03.2008 - 06.2012
- Performed administrative tasks
- Scheduled client appointments and future appointments.
Education
Substance Abuse Counseling -
Northshore Community College
11.2023
Medical Assistant Graduate -
Everest
02.2010
GED -
Scale
03.2009
Skills
- Customer Service Excellence
- Microsoft Office (Word, PowerPoint, Excel)
- Microsoft Windows
Timeline
Recovery Support Specialist
Recovery Center of America
09.2023 - Current
First Responder
Cataldo Ambulance
11.2022 - 09.2023
Driver
TLP Transportation
09.2022 - 11.2022
Dispatcher
East Boston Neighborhood Health Center
04.2022 - 08.2022
Receptionist & Scheduler
The Parc at Harbor View
03.2021 - 02.2022
Caregiver
First Light Homecare
10.2020 - 02.2021
Call Center Agent
OnBrand24
04.2020 - 08.2020
CSA/Waitress
DoubleTree
07.2019 - 01.2020
Bus Driver
TLP Transportation
05.2018 - 06.2019
Train Operator
MBTA
03.2015 - 05.2018
Bus Driver
A+ Transportation
05.2013 - 03.2015
Bus Driver
Terri's Little Pumpkins
06.2012 - 05.2013
Receptionist
Sky High Window Cleaning
03.2008 - 06.2012
Substance Abuse Counseling -
Northshore Community College
Medical Assistant Graduate -
Everest
GED -
Scale
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