Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Krystal Heckstall

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated professional ready to apply education in the workplace with excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Utilizing a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for care communities. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

12
12
years of professional experience

Work History

Residential AFL Provider

WesCare Professional Services
07.2017 - Current
  • Provided guidance and support to residents in crisis situations.
  • Developed and implemented behavior modification plans for challenging behaviors.
  • Maintained daily records of resident activities, progress, and incidents.
  • Assisted with medication administration and management as needed.
  • Transported residents to appointments, meetings, recreational outings.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Volunteer

Greensboro Mental Health
03.2022 - 06.2023
  • Established and maintained relationships with fellow volunteers and organizational stakeholders.
  • Adhered to strict confidentiality policies in regard to personal and financial data.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Entered data into computer systems, updating records and files with new information.
  • Assisted with and organized programs, events, and activities to drive outreach initiatives.

Direct Care Professional

Autism Society
02.2020 - 03.2023
  • Provided emotional support and encouragement to clients.
  • Facilitated group activities to promote socialization among clients.
  • Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
  • Developed individualized care plans for each client based on their needs.
  • Attended team meetings with other healthcare professionals to discuss case progress.
  • Observed client interactions and reported any concerns to the supervisor.

Lead Preschool Teacher

Sunshine House Early Learning Academy
01.2017 - 10.2019
  • Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
  • Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
  • Provided individualized instruction to each student based on their needs and interests.

Habilitation Technician

Lindley Habilitation Services
05.2012 - 09.2015
  • Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
  • Helped residents with activities of daily living, grooming and feeding.
  • Monitored resident safety and security at residence and on outings in community.

Education

PBS Studies - PBS Clinical Rehabilitation Counseling

North Carolina A & T State University
Greensboro, NC
05.2025

Bachelor of Arts - Psychology

North Carolina A & T State University
Greensboro, NC
05.2021

Skills

  • Life Skills Development
  • Documentation Skills
  • Behavior Management
  • Behavioral Support
  • Crisis Prevention Intervention (CPI)
  • Verbal and Written Communication
  • Emotional and Social Support
  • First Aid/BLS Certification
  • Medical Records Management
  • Observation Documentation
  • Active Listening
  • Patient Care

Affiliations

American Psychological Association for Graduate Students

Association for Psychological Science

American Counseling Association


Timeline

Volunteer

Greensboro Mental Health
03.2022 - 06.2023

Direct Care Professional

Autism Society
02.2020 - 03.2023

Residential AFL Provider

WesCare Professional Services
07.2017 - Current

Lead Preschool Teacher

Sunshine House Early Learning Academy
01.2017 - 10.2019

Habilitation Technician

Lindley Habilitation Services
05.2012 - 09.2015

PBS Studies - PBS Clinical Rehabilitation Counseling

North Carolina A & T State University

Bachelor of Arts - Psychology

North Carolina A & T State University

Similar Profiles

CREATE PROFILE
Krystal Heckstall