Krystal Horace
Houston
Summary
Dynamic customer service professional with proven adaptability and strong multitasking skills. Experienced in enhancing guest satisfaction through effective communication and team collaboration.
Results-driven host with a strong focus on customer service and team collaboration. Skilled in managing high-pressure situations and training staff to uphold service standards, contributing to improved guest experiences and operational efficiency.
Detail-oriented service specialist with a versatile background in hospitality. Known for exceptional time management and communication skills, effectively addressing guest needs and driving satisfaction. Ready to support business objectives through proactive service enhancements.
Overview
3
3
years of professional experience
Work History
Host
Resturant
Houston, TX
04.2026 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to ensure timely food service during peak hours.
- Assisted in training new hosts on customer service standards and procedures.
- Handled guest inquiries and complaints efficiently to enhance satisfaction.
- Maintained cleanliness and organization of front-of-house areas to uphold standards.
- Collaborated with management to improve dining room layout for better service efficiency.
- Implemented feedback mechanisms to gather insights from guests for continuous improvement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Greeted and seated guests, ensuring optimal dining experience.
Customer Service Cashier
Fast Food
Houston, TX
04.2023 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and addressed inquiries promptly.
- Handled cash, credit, and mobile payments while ensuring accuracy in transactions.
- Collaborated with team members to optimize service speed during peak hours.
- Trained new staff on operational procedures and customer service best practices.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Lamar High School
Houston06-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Elementary
Timeline
Host
Resturant
04.2026 - Current
Customer Service Cashier
Fast Food
04.2023 - 01.2026
High School Diploma -
Lamar High School