Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Jeang

Anaheim

Summary

Multifaceted professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

11
11
years of professional experience

Work History

Guest Experience Specialist

Residence Inn Costa Mesa Newport Beach
07.2025 - Current
  • Organize, confirm, process and conduct all guest check-ins/check outs
  • Apply room reservation requests, changes and cancellations
  • Secure payment; verify and adjust billing
  • Activate and file room keys
  • Process all guest requests and relay messages
  • Supply guest with information regarding amenities, services, hours of operation
  • Follow up on outstanding requests or issues from the previous day and provide resolution
  • Print contingency lists
  • Run and review daily reports
  • Complete designated cashier closing reports in Fosse computer system
  • Count and secure bank
  • Process all payment types: adjustment vouchers, paid-outs, correction vouchers

Beauty Advisor

Sephora USA
11.2024 - Current
  • Provided personalized consultations for clients on skincare and cosmetic products to enhance beauty routines.
  • Conducted product demonstrations, showcasing effective application techniques and benefits.
  • Developed personalized beauty regimens based on individual customer needs and preferences.
  • Maintained up-to-date knowledge of industry trends and new product launches for informed recommendations.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Night Auditor

Marriott's Newport Coast Villas
06.2018 - 05.2025
  • Check figures, postings, and documents for accuracy
  • Record, store, access, and/or analyze computerized financial information
  • Control and secure cash and cash equivalents for property
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
  • Prepare, maintain, and distribute statistical, financial, accounting, or auditing reports and tables
  • Audit statistical, financial, accounting, or auditing reports and tables
  • Audit and reconcile all revenue postings
  • Follow all company safety and security policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager
  • Maintain awareness of undesirable persons on property premises
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance is clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets and the privacy and security of guests and coworkers
  • Welcome and acknowledge all guests
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with sincere gratitude
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Perform other reasonable job duties as requested by Supervisors.

Loss Prevention Officer

Marriott's Newport Coast Villas
12.2017 - 06.2018
  • Greet and provide customer service to guests and associates
  • Investigate suspicious activities
  • Enforce the policies of the workplace as well as the hotel property
  • Assist various departments
  • Use of radios and mobile devices to contact team members on duty
  • Patrol various locations throughout the property: parking lots, pools, villas etc
  • Handle incidents, concerns, and injuries regarding guests and associates
  • Provide key assists and verify identities of guests
  • Replace batteries for villa doors
  • Review video footage pertaining to incident investigations
  • Write reports on guest and associate incidents
  • Issue/remove parking violation stickers
  • Administer first aid to guests and associates
  • Oversee the general well-being and safety of guests and associates.

Cadet

Garden Grove Police Department
01.2015 - 12.2017
  • Assist various divisions of the police department
  • Participate in community events
  • First assigned to Property and Evidence
  • Responsible for organizing case numbers into a computer system
  • Record all case numbers and items as they are received and delivered in Microsoft Excel
  • Drive city vehicles to various locations
  • Release certain items to previous owners
  • Destroy/dispose specific items for cases that are no longer needed
  • Previously assigned to Front Desk and Chief's Office
  • Take police reports for civilians
  • Provide Vehicle Releases
  • Assist public with legal questions and concerns
  • Verify civilians' identity (fraud or may have warrant)
  • Provide copies of police reports
  • Perform Livescan to civilians
  • Previously assigned to Investigations and Chief's Office
  • Watch surveillance videos
  • Collect suspect profiles from surveillance to create bulletins
  • Pick up/ record surveillance videos from victim's footage
  • Distribute detectives' mail
  • Collect papers to be shredded
  • Cover the Investigative customer service phone line
  • Record, file and enter pawns into a prestigious computer program
  • Expedite items to court as requested.

Security Officer

Knott's Berry Farm
12.2014 - 12.2017
  • Greet and provide customer service to guests and employees
  • Investigate suspicious activities
  • Enforce the policies of the workplace as well as the amusement park
  • Knowledge of various codes
  • Use of radios to contact dispatch and co-workers
  • Patrol various locations/beats
  • Handle concerns and complaints by guests and employees
  • Arrest and detain individuals until authorities arrive
  • Escort unruly guest and employees off of the property
  • Complete Field Interview Cards
  • Write reports
  • Issue trespass warrants.

Security Aide

Knott's Berry Farm
04.2014 - 12.2014
  • Aid and greet guests and employees
  • Inspect properties of guests and employees prior to entering the amusement park
  • Verify employees/visitors before proceeding to the workplace
  • Report suspicious activities
  • Enforce the policies of the workplace as well as the amusement park
  • Knowledge of various codes
  • Use of radios to contact dispatch and co-workers
  • Complete tasks as required by location
  • (May be sent to different locations throughout the day)
  • Handle concerns and complaints by guests and employees.

Education

AA - Liberal Arts, Human Behavioral Science

Cypress College
07.2016

Diploma - undefined

Career Academy of Beauty
Garden Grove, CA
12.2011

Skills

  • Attention to Detail
  • Account Reconciliation
  • Escalation Resolution
  • Communications
  • Microsoft Word
  • Dispatching
  • Data Entry
  • Organization
  • Professionalism
  • Knowledge Sharing
  • 10 Key Typing
  • Surveillance
  • Financial Analysis
  • Time Management
  • Phone Etiquette
  • Writing Skills
  • Auditing

Timeline

Guest Experience Specialist

Residence Inn Costa Mesa Newport Beach
07.2025 - Current

Beauty Advisor

Sephora USA
11.2024 - Current

Night Auditor

Marriott's Newport Coast Villas
06.2018 - 05.2025

Loss Prevention Officer

Marriott's Newport Coast Villas
12.2017 - 06.2018

Cadet

Garden Grove Police Department
01.2015 - 12.2017

Security Officer

Knott's Berry Farm
12.2014 - 12.2017

Security Aide

Knott's Berry Farm
04.2014 - 12.2014

Diploma - undefined

Career Academy of Beauty

AA - Liberal Arts, Human Behavioral Science

Cypress College

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