Jin Butler
Brunswick,GA
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level sales position. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Guest Experience Specialist
The Westin Jekyll Island
08.2023 - Current
- Scheduled and confirmed restaurant reservations for guests.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
Catering and Event Coordinator
The Westin Jekyll Island
05.2023 - 08.2023
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated with vendors to deliver 20 exceptional catering and audiovisual services during events.
- Reviewed event bills to confirm accuracy and approve payment.
Convention Services and Sales Intern
The Westin Jekyll Island
02.2023 - 05.2023
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
- Participated in weekly sales meetings and Banquet Event Order meetings to gain knowledge and insight.
- Worked closely with catering managers to provide effective assistance for specific aspects of event operations.
- Fielded approximately 10 incoming calls involving routine and non-routine questions and transferred to appropriate associate.
- Collaborated closely with sales teams to support lead generation efforts, providing valuable client insights gained from inquiry interactions.
Front Desk Agent
The Westin Jekyll Island
06.2021 - 05.2023
- Used internal software to process reservations, check-ins and check-outs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and hotel operations.
- Collected room deposits, fees, and payments.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Bachelor of Science - Hospitality And Tourism Management
College of Coastal Georgia
Brunswick, GA05.2023
Skills
Guest Relations
Detail Oriented
Reservation Processing
Customer Service
Event Planning
Guest experiences
Attention to Detail
Friendly, Positive Attitude
Wedding Coordinating
LightSpeed
CI/TY
Social Tables
Timeline
Guest Experience Specialist
The Westin Jekyll Island
08.2023 - Current
Catering and Event Coordinator
The Westin Jekyll Island
05.2023 - 08.2023
Convention Services and Sales Intern
The Westin Jekyll Island
02.2023 - 05.2023
Front Desk Agent
The Westin Jekyll Island
06.2021 - 05.2023
Bachelor of Science - Hospitality And Tourism Management
College of Coastal Georgia