Krystal Jimenez
Corpus Christi,TX
Summary
Dynamic and detail-oriented professional with extensive experience at The Eye Institute of Corpus Christi. Proficient in electronic health records management and patient history documentation, I excel in problem-solving and critical thinking. Committed to enhancing patient care and operational efficiency, I consistently deliver exceptional service while maintaining confidentiality and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ophthalmic Scribe and Sugical Assistant
The Eye Institute of Corpus Christi
Corpus Christi, TX
04.2021 - Current
- Conducted preoperative evaluations to assess patients' eligibility for surgery or other procedures.
- Maintained confidentiality of all patient records in accordance with HIPAA regulations.
- Assisted with minor surgeries such as foreign body removal from eyes or eyelids, excision of chalazion’s and eye lid cyst.
- Data entry and obtaining medical history, surgeries, medications etc.
- Assisted in the O.R scrubbing, passing instruments and organizing paperwork.
- Recently certified in Ally Femtosecond laser, certified ophthalmic scribe, certified in Light Adapting lenses loading and certified to work a LDD machine.
- Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
- Prepared eye drops prior to surgical procedures according to doctor's orders.
- Performed basic vision tests such as visual acuity testing using a Snellen chart and color blindness testing.
- Maintained accurate records of patient visits including visit type, chief complaint, medications and allergies.
- Educated patients regarding post-operative instructions and follow up care plans.
- Answered incoming calls promptly and professionally while providing excellent customer service.
- Documented findings from physician-patient interactions in an organized fashion for easy reference later on.
Insurance Adjuster
Fred Loya Insurance
McAllen, TX
10.2024 - 04.2025
- Evaluated and processed insurance claims, ensuring compliance with policies and regulations.
- Collaborated with clients to gather necessary documentation for accurate claim assessments.
- Investigated loss events, determining liability and validating coverage under policy terms.
- Communicated effectively with stakeholders to facilitate timely resolution of claims inquiries.
Front Desk Receptionist
South Texas Eye Consultants
Corpus Christi, TX
06.2015 - 04.2021
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with scheduling appointments for clients and visitors.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers warmly and made them feel welcome.
Claim Specialist
EyeMed Vision Care
Pharr, Texas
01.2013 - 05.2014
- Maintained timely and accurate records of all claim activity.
- Reviewed incoming claims for accuracy and completeness in accordance with policy provisions.
- Resolved difficult issues promptly while maintaining a high level of professionalism.
- Provided excellent customer service throughout the entire claims process.
- Continuously met or exceeded daily service quality and performance scores.
Education
High School Diploma -
Options High School
Pharr, Texas01-2010
Skills
- Diagnostic test interpretation
- Patient History Documentation
- Problem-solving capabilities
- Electronic Health Records Management
- Medical terminology proficiency
- Workflow Improvements
- Data entry expertise
- Clinical Support
- Documentation skills
- Clinical assistance
- Data entry experience
- Knowledge of ICD 10 CPT codes
- FLUENT IN Spanish
- Critical thinking abilities
Certification
Property and casualty loss certificate,
OCS- ophthalmic certified scribe
Timeline
Insurance Adjuster
Fred Loya Insurance
10.2024 - 04.2025
Ophthalmic Scribe and Sugical Assistant
The Eye Institute of Corpus Christi
04.2021 - Current
Front Desk Receptionist
South Texas Eye Consultants
06.2015 - 04.2021
Claim Specialist
EyeMed Vision Care
01.2013 - 05.2014
High School Diploma -
Options High School