Krystal Jones
Portsmouth,VA
Summary
Dedicated Mortgage Loan Officer with a successful track record in the financial industry, leveraging comprehensive skills in loan approval, relationship management, and customer satisfaction. Proven ability to streamline loan application processes, assess borrowers' financial situations, and enhance client retention. Adept at collaborating with underwriters, realtors, and clients to achieve optimal outcomes. Experienced in financial management, direct support for individuals with disabilities, and safety observation in compliance with O.S.H.A. standards. Detail-oriented Mortgage Loan Officer with 4 years of experience. Adept at planning and working with clients for long periods. Committed to accuracy and financial success. Systematic Mortgage Loan Officer with extensive knowledge of Residential Real Estate and commitment to finding the best financial plans for everyone. Successful at reviewing applications and detail-oriented inspections.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Officer
New Dominion Mortgage
Chesapeake, VA
10.2023 - Current
- Increased loan approval rates by efficiently managing the pipeline and maintaining strong relationships with borrowers, realtors, and underwriters
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans
- Assessed borrowers' financial situations to determine appropriate mortgage products and loan structures
- Enhanced client retention through outstanding service from preapproval to closing.
Direct Support Professional
Quality Training and Skill Building
Portsmouth, VA
07.2019 - 02.2024
- Enhanced the quality of life for individuals with disabilities through compassionate and consistent direct support
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client's unique needs.
Financial Manager
UOM, INC
Portsmouth, VA
06.2022 - 12.2023
Navsea
- Developed annual budgets in collaboration with the CEO
- Managed employee payroll and benefits using Paychex
- Conducted billing and coding using Availity and other medical insurance platforms
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
Mortgage Loan Officer
OVM Financial
Virginia Beach, VA
02.2021 - 10.2022
- Trained to become licensed as a mortgage loan officer
- Increased loan approval rates by efficiently managing the pipeline and maintaining strong relationships with borrowers, realtors, and underwriters
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans
- Assessed borrowers' financial situations to determine appropriate mortgage products and loan structures.
Senior Universal Banker
ABNB Federal Credit Union
Chesapeake, VA
05.2016 - 02.2021
- Increased customer satisfaction by providing personalized banking solutions tailored to individual needs
- Assisted branch managers in exceeding sales goals through cross-selling and upselling various financial products
- Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns
- Developed and implemented new strategies for improving efficiency in daily banking operations, resulting in reduced wait times for customers
- Specialized in second mortgage (HELOC) consolidations.
Safety Observer/General Manager Clerk
George G. Sharp
Virginia Beach, VA
03.2011 - 01.2016
- Conducted daily safety walkthrough to identify potential hazards and ensured adherence to O.S.H.A standards
- Reported all incidents promptly to O.S.H.A., maintaining accurate records and contributing to a proactive safety culture
- Executed paint chip sampling in each space to ascertain the absence of lead and asbestos, ensuring a safe working environment
- Transported samples to a Marine Chemist for comprehensive testing, ensuring compliance with company protocols and safety regulations
- Oversaw and guaranteed the completion of monthly inspections, including water bottle inspections and first aid kit checks
- Monitored employee adherence to O.S.H.A
- Standards and Navsea guidelines, providing guidance and necessary training to maintain a safe working environment
- Authored cold work and hot work chits for all applicable jobs, ensuring that necessary safety measures were implemented before the commencement of tasks.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06-2026
GED -
Western Branch High School
Chesapeake, VA06-2001
Skills
- Mortgage Loan Origination
- Relationship Management
- Customer Service
- Financial Management
- Budgeting and Analysis
- Payroll and Benefits Administration
- Billing and Coding (Availity, medical insurance platforms)
- Cross-selling and Upselling
- Regulatory Compliance (OSHA, Navsea)
- Safety Inspection and Reporting
Timeline
Mortgage Loan Officer
New Dominion Mortgage
10.2023 - Current
Financial Manager
UOM, INC
06.2022 - 12.2023
Mortgage Loan Officer
OVM Financial
02.2021 - 10.2022
Direct Support Professional
Quality Training and Skill Building
07.2019 - 02.2024
Senior Universal Banker
ABNB Federal Credit Union
05.2016 - 02.2021
Safety Observer/General Manager Clerk
George G. Sharp
03.2011 - 01.2016
Bachelor of Arts - Psychology
Southern New Hampshire University
GED -
Western Branch High School
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