Krystal Kranes
Summary
Successful at completing new accounts, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced sales manager with over 10 years of experience in sales. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
IHX
AT&T
Colorado Springs, CO
01.2018 - Current
I am a Mobile Sales Manager with a focus on consumer and business accounts. I currently am responsible building relationships in our community and promoting our products and services.
Customer Service Representative
AT&T
Pueblo, CO
09.2017 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- I was the top selling representative while in this position.
Marketing Supervisor
Sam's Club
Colorado Springs, CO
07.2012 - 09.2017
- Managed team of 10 marketing professionals.
- Organized promotional items for customers and events.
- Designed and implemented marketing and branding collateral.
Education
Associate of Business Administration - Business Administration
Colorado Technical University
Colorado Springs, CO07.2012
Skills
- Data Entry
- Self-Motivated
- Multitasking Abilities
- Written Communication
- Clerical Support
- Planning and Coordination
- Training and Development
- Interpersonal Communication
- Teamwork and Collaboration
- MS Office
- Attention to Detail
- Teambuilding
- Dependable and Responsible
- Active Listening
- Cultural Awareness
- Analytical and Critical Thinking
Timeline
IHX
AT&T
01.2018 - Current
Customer Service Representative
AT&T
09.2017 - 01.2018
Marketing Supervisor
Sam's Club
07.2012 - 09.2017
Associate of Business Administration - Business Administration
Colorado Technical University