Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystal Lavallee

West Warwick

Summary

Experienced Pharmacy Technician skilled in workflow optimization, insurance billing, and medication inventory management. Committed to ensuring compliance with safety regulations while delivering exceptional patient service.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

18
18
years of professional experience

Work History

Pharmacy Technician

White Cross Pharmacy
Lincoln, RI
10.2007 - Current
  • Managed medication inventory and ensured compliance with safety regulations.
  • Assisted pharmacists in dispensing medications and counseling patients on proper usage.
  • Trained new pharmacy technicians on operational procedures and customer service excellence.
  • Processed prescription orders efficiently, maintaining accuracy in drug selection and labeling.
  • Supervised daily pharmacy operations, ensuring adherence to state and federal regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

High School Diploma -

West Warwick High School
West Warwick, RI

Certificate of Technical Studies -

Katharine Gibbs
Providence, RI

Certificate of Technical Studies -

Lincoln Technical Institute
Lincoln, RI

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Prescription filling
  • Insurance verification
  • Processing payments

Languages

Spanish
Limited Working
Portuguese
Full Professional

Timeline

Pharmacy Technician

White Cross Pharmacy
10.2007 - Current

High School Diploma -

West Warwick High School

Certificate of Technical Studies -

Katharine Gibbs

Certificate of Technical Studies -

Lincoln Technical Institute