Krystal Mauck

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed insurance benefits for Blue Cross Blue Shield and Delta Dental of Massachusetts.

• Facilitated balance transfers efficiently.
• Processed tax exemptions for large corporations.
• Managed tasks efficiently from a remote location.
• Conducted virtual meetings with clients and management via Zoom and phone.
• Assessed credit risk and analyzed financial statements.

Handled delivery of products and house packages.

Operated register to process customer transactions.

Executed comprehensive inventory counts to ensure accuracy.

Handled cash counting and ensured accurate daily deposits.

Provided care during night shifts for three patients in a private healthcare environment.

Dispensed prescribed medications to patients.

Recorded medication administration details and schedules.

Maintained cleanliness and organization of household.

Transported patients to scheduled appointments.

For reference to the gap in work years I was a stay at home mom for 4 years.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.