Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

KRYSTAL MINTZ

Certified Peer Support Specialist
Supply,North Carolina

Summary

Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than 20 years of expertise providing mental support as well as advice and assistance to those wanting to change lives positively.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Certified Peer Support Specialist

Coastal Horizons. Org
Shallotte, NC
03.2023 - 10.2023
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Listened to clients' concerns and provided encouragement and support.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Supported individuals dealing with mental health and emotional issues.

Manager

Pts Grille
Leland, NC
06.2018 - 01.2023
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Direct Support Professional

Women Of Wonder
Shallotte, NC
02.2015 - 04.2018
  • Supervised daily activities and provided assistance to staff.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • .
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted women with getting their children back.Communicated with DSS as support for patients

House Manager

13 Th Street House For Women
Wilmington, NC
12.2007 - 05.2011
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Provided crisis management and intervention during emergency situations.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Education

Associate Hotel And Resturant Management -

Cape Fear Community College
Wilmington, NC
05.2001 -

Skills

Crisis Response

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Certification

NCPS - National Certified Peer Specialist

Timeline

Certified Peer Support Specialist

Coastal Horizons. Org
03.2023 - 10.2023

Manager

Pts Grille
06.2018 - 01.2023

Direct Support Professional

Women Of Wonder
02.2015 - 04.2018

House Manager

13 Th Street House For Women
12.2007 - 05.2011

Associate Hotel And Resturant Management -

Cape Fear Community College
05.2001 -

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KRYSTAL MINTZCertified Peer Support Specialist