Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Morfin

San Juan,TX

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. I specialize and in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. I also excel in listening, empathy, and patience to assure customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Senture
Pharr, TX
07.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

TTEC
McAllen, Texas
04.2022 - 08.2022
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.

Customer Service Representative

Teleperformance
Pharr, Texas
05.2021 - 07.2021
  • Updated databases with new and modified customer data.
  • Resolved customer complaints promptly and efficiently
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Robert Vela High School
Edinburg, TX
05-2021

Skills

  • Account updating
  • Call center experience
  • Complaint handling
  • Problem-solving
  • Adaptability and flexibility
  • Information security
  • Microsoft outlook
  • Data entry
  • Customer service
  • Multi-task management

Timeline

Customer Service Representative

Senture
07.2023 - Current

Customer Service Representative

TTEC
04.2022 - 08.2022

Customer Service Representative

Teleperformance
05.2021 - 07.2021

High School Diploma -

Robert Vela High School
Krystal Morfin