Open To Work
KRYSTAL ALLEN
RichSmith Management
Little Rock,AR
Work Preference
Desired Job Title
Patient Access Representative ICommunity ManagerLeasing ConsultantDeputy Court ClerkPharmacy Technician
Work Type
Full Time
Location Preference
RemoteOn-Site
Location:
Little Rock, AR, US
Open to relocation:
Yes
Important To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programs
1
Language
1
Certification
18
Years of experience
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat a positive and upbeat personality. Advanced abilities in EPIC and Onesite.
Work History
Patient Access Representative I
1 Year 2 Months- Coordinated insurance verification and eligibility checks to enhance patient access to services.
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Streamlined appointment scheduling procedures, improving workflow efficiency for clinical staff.
- Developed training materials for new team members, fostering knowledge retention and consistency in operations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Community Manager
3 Years 1 Month- Scheduled daily staff activities to ensure smooth operations.,
- Provided marketing and communications strategies, advising management on community and market issues to enhance resident engagement
- Implement the tax credit policy and procedures
- Facilitated communication between residents and management to address concerns effectively.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Trained and mentored junior staff on best practices in community engagement and conflict resolution.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Leasing Consultant
3 Months- Greeted clients, showcased apartments, and prepared leases to streamline leasing process.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants with paperwork and logistics, ensuring efficient move-in experience.
- Responded to messages and inquiries, utilizing active listening and open-ended questioning to resolve issues promptly.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Assisted with process of re-certifications in accordance with Section 42 Guidelines and RichSmith policies and procedures.
- Assisted Community Director with various tasks based on property needs.
- Follow Fair Housing Act at all times.
Deputy Court Clerk
3 Years 6 Months- Maintain and prepare court docket, case files, and facilitate issuance of warrants and subpoenas for defendants in Criminal Court.
- Maintain and prepare court docket, case files, and facilitate issuance of warrants and subpoenas for defendants in Criminal Court.
- Issue arrest warrants for defendants failing to appear for court; notify bondsman in timely manner, receive and obtain arrest documents for law enforcement agency and create case files with information for criminal filings.
- Open and process incoming mail and correspondence to include file stamps, update docket, and distribute documents to proper case files.
- Respond to in-person and telephone requests for information from the general public, attorneys and other involved parties.
- Draft professional court correspondence to facilitate legal proceedings.
- Answer telephone calls, take messages and transfer calls to appropriate colleagues.
- Prepare court documents for filing in alignment with established protocols to support compliance.
Pharmacy Technician
3 Years 7 Months- Collaborated with pharmacist to provide customers with quality care and meet health and safety standards and protocols.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Scanning hard copy prescriptions into database so that pharmacist can review and verify prescription.
- Entering new customer information into Rx system along with correct insurance information.
- Provided attentive customer service by actively listening to customer needs and responding promptly, adheres to WeCare Workflow Service Standards, resolves problems, delivers results, applies technical knowledge, promotes path to better health, follows community responsibility standards, and contributes to high-performing teams.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls, addressing inquiries from customers and healthcare providers to enhance service experience.
- Stocked, labeled, and inventoried medication, maintaining accurate records for efficient pharmacy operations.
Probation Assistant
2 Years 5 Months- Provide assistance to probation officers with probation cases; assist Probation Officer-Senior, Probation Officers and Batterers Treatment Program Coordinator.
- Assisted probation officers with case management, supporting Probation Officer-Senior, probation officers, and Batterers Treatment Program Coordinator in addressing probation needs.
- Provided court-related information to callers and visitors, efficiently routing inquiries to appropriate personnel, sorting files, and retrieving probation documents in chronological order.
- Supported Deputy Court Clerks and probation staff during court sessions by delivering information to court staff and the public, processing time-pay and community service documents.
- Managed full-cycle caseloads totaling over 30 each month.
Administrative Specialist III
8 Years 6 Months- Conducted drug/alcohol screens using 30 sanctioned testing methodologies, collected and disposed of urine specimens, maintained accountability for specimen identification, communicated with probation staff, and documented results of drug/alcohol testing for case files.
- Collected and analyzed statistics on drug/alcohol screens for submission to Administrative Office of Probation/Parole, ensuring accurate reporting.
- Preparing invoices for offenders who are ordered to attend residential and transitional housing for drug court treatment program.
- Oversaw schedules for pre-sentencing interviews (PSI), attended court, and took notes regarding court processes and new information presented.
- Entering drug court appearances, sanctions, and incentives into eOmis.
- Entering sentence components, completing probation intakes which include supervision history, and special conditions.
- Oversaw colleagues' accurate entry of all court information.
- Created and updated records and files to ensure document compliance and streamline information retrieval.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed processing of incoming and outgoing mail to ensure timely delivery and organization.
Education
Pharmacy Technician Diploma - Pharmacy
High School Diploma
Some College (No Degree) - Criminal Justice, Business Administration
Skills
Property inspections
Patient engagement strategies
Needs assessment
Customer service
Insurance verification
HIPAA compliance
Prospecting and sales assistance
Billing and invoicing
Accomplishments
- Supervised team of 6 staff members.
Affiliations
- Carnell Russ Foundation-Nonprofit Board Member
Certification
- Licensed Life Insurance Agent, 3 years
- Licensed Pharmacy Technician, 8 years
References
References available upon request.
Languages
English
Full Professional
Timeline
Patient Access Representative I
Arkansas Children's
06.2025 - CurrentRead More
Community Manager
RichSmith Management
07.2023 - CurrentRead More
Leasing Consultant
RichSmith Management
03.2023 - 06.2023Read More
Deputy Court Clerk
City of Little Rock District Court, Criminal
09.2019 - 03.2023Read More
Probation Assistant
City of Little Rock District Court
04.2017 - 09.2019Read More
Pharmacy Technician
CVS Health
03.2016 - 10.2019Read More
Administrative Specialist III
Arkansas Community Correction
10.2008 - 04.2017Read More
Heritage College
Pharmacy Technician Diploma from Pharmacy
Read More
JA Fair High School
High School Diploma
Read More
Strayer University
Some College (No Degree) from Criminal Justice, Business Administration
Read More