Patient Access Lead
Unity Point Health - St. Luke's Hospital
Cedar Rapids, IA
05.2016 - Current
- Coordinate ambulance staffing duties, monitor work queues, find coverage for staffing shortages, mentor/train new hires.
- Demonstrates ability to effectively manage details by accurately completing patient registration and maintaining medical records for Emergency Room visits and other areas of Outpatient care.
- Verifies insurance eligibility and insurance coverage for patients via phone or website or realtime EPIC software systems.
- Counsel patients on coverage, cost estimates, patient financial responsibility.
- Knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.
- Takes appropriate action on concerns reported by department staff related to compliance.
- Gather, verify and enter demographic and billing information for new and established patients to complete the electronic health record and insurance claims for each patient visit.
- Responds to patient questions regarding their account and ensures solutions to patient billing, complaints or concerns.
- Collect point of service payments, issues receipts and reconciles daily receivable activity to prepare for the daily deposits.
- Monitor and complete accounts on multiple work queues in EPIC for billing accuracy for providers and patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.