Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Newsome

Orlando,FL

Summary

Experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Experienced with eligibility assessments and public assistance programs. Utilizes skills to ensure accurate determinations and recommendations. Knowledge of regulatory compliance, client communication, and case management.

Overview

11
11
years of professional experience

Work History

Data Support Eligibility Specialist

Deloitte
01.2024 - Current
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status
  • Reduced errors in eligibility determinations by maintaining compliance with local, state, and federal regulations during all phases of the eligibility determination process
  • Enhanced efficiency in processing applications by reviewing and verifying documentation for eligibility determinations.

Child Welfare Eligibility Specialist

Embrace Families
03.2023 - 12.2023
  • Supported caseworkers and supervisors by ensuring proper eligibility documentation for foster care homes within the child welfare system were obtained, properly submitted, and reviewed
  • Identified potential programs to help households provide support to foster children-from food and cash assistance to Medicaid
  • Strengthened community support networks by connecting families to appropriate resources and services.
  • Assisted with eligibility determinations and redeterminations in accordance with federal statutes, regulations
  • Coordinated referral services for eligible families, connecting them with vital support systems and resources. Maintained a comprehensive working knowledge of all available resources within the community to provide accurate referrals for clients seeking additional support.
  • Supported positive parenting skills by providing parents with education, guidance, and coaching throughout the case management process

Self Sufficient Eligibility Specialist

Department of Children Family Services
01.2014 - 03.2023
  • Reviewed applications daily for government assistance and ensured proper documentation was obtained
  • Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
  • Maintained compliance with all state rules and regulations, staying up to date with federal and state updates that impacted Medicaid Food Stamps, and other relevant programs.
  • Managed caseloads efficiently while maintaining high-quality standards in decision-making processes throughout every stage of application review.
  • Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
  • Streamlined the eligibility determination process by implementing case management best practices and accurate documentation.


Education

High School Diploma -

Jones High School
Orlando, FL

Skills

  • Customer service
  • Time management
  • Case Management
  • Documentation and reporting
  • Eligibility determination
  • Public assistance programs

Timeline

Data Support Eligibility Specialist

Deloitte
01.2024 - Current

Child Welfare Eligibility Specialist

Embrace Families
03.2023 - 12.2023

Self Sufficient Eligibility Specialist

Department of Children Family Services
01.2014 - 03.2023

High School Diploma -

Jones High School

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Krystal Newsome