Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sariana Espinal

Utica,New York

Summary

Data accuracy, adept at entering and verifying data with precision to maintain a clean and error-free database. Demonstrated ability to handle high volumes of data while meeting tight deadlines without compromising quality. Quick learner with the ability to adapt to new software and systems to expedite data entry processes. Diligent College Student focused on business administration and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.

Overview

5
5
years of professional experience

Work History

Eligibility Specialist/ Data Entry

Tidal Basin
12.2022 - 08.2023
  • Data Migration
  • Verify Documents match with other databases
  • Determining client’s eligibility for program benefits
  • Utilizing excel SharePoint to provide the clients information
  • Working in teams to complete side tasks.

Call Center Representative

Tidal Basin
10.2022 - 12.2022
  • Proficiently Handle High Volume of Incoming calls and promptly responded to a large number of emails
  • Successfully resolved a wide range of customer issues, demonstrating strong problem-solving and communication skills
  • Provided exceptional support and assistance to individuals in disaster areas, addressing their questions and concerns with empathy and efficiency
  • Maintained a high level of professionalism and courtesy, fostering positive customer interactions even in challenging situations.

Home Health Aid

Private Employeer
07.2022 - 10.2022
  • Administers medication/treatments as prescribed by a physical when necessary
  • Assured that the rights of the individual are not violated and reports any such violation
  • Full rage of body motion including handling and lifting
  • Dedication to ensuring the individual receives the highest quality of care and attention
  • Experiences in safety administering medication to individuals Knowledgeable about dosage, schedules, and proper documentation.

Customer Service

Willie’s Bagels Cafe
09.2020 - 08.2021
  • Effective communication skills to address customer needs and concerns
  • Experience in resolving customer issues and ensuring their satisfaction
  • Proficient in offering support and solutions to meet their specific needs
  • Skilled in understanding and addressing individual requirements Demonstrated ability to thrive in a high pressure environment
  • Capacity to remain calm and composed while handling challengings tasks
  • Compassionate about handling guest concerns and complaints.

Food Service Worker

Masonic Care Community
10.2018 - 08.2020
  • Making sure patients had the necessary amount of nutrients and vitamins on their daily intake
  • Responsible for being a direct support professional for elderly with disabilities providing active treatment, helping complete ADL’s and administering medications as well as helping with medical concerns Leadership skills in making sure staff was serving the correct foods and medication to the patient

Education

Regents Diploma -

Thomas Proctor High School
New York, 13501

Associate degree, Business Administration and Management -

Mohawk Valley Community College
New York, 13501

Skills

  • Company Policies and Procedures Training
  • Benefits Explanations
  • Information Sourcing
  • Processing Personnel Records Compilation
  • Employee Data Record Keeping
  • Social Skills
  • Customer Service
  • Personnel Documentation Verification
  • Microsoft and excel knowledge
  • Data Compilation
  • Eligibility Determination
  • Application Review
  • Data Entry
  • Government Relations
  • Public Assistance Programs
  • Telephone Etiquette
  • Effective Communication Skills
  • Recordkeeping and Data Input
  • Documentation and Paperwork
  • Applicant Support and Service
  • Program Understanding and Advisement
  • Verbal communication
  • Active listening
  • Flexibility
  • Team collaboration
  • Computer proficiency
  • Communication skills
  • Detail orientation

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Eligibility Specialist/ Data Entry

Tidal Basin
12.2022 - 08.2023

Call Center Representative

Tidal Basin
10.2022 - 12.2022

Home Health Aid

Private Employeer
07.2022 - 10.2022

Customer Service

Willie’s Bagels Cafe
09.2020 - 08.2021

Food Service Worker

Masonic Care Community
10.2018 - 08.2020

Associate degree, Business Administration and Management -

Mohawk Valley Community College

Regents Diploma -

Thomas Proctor High School
Sariana Espinal