Krystal Ocasio
Paterson,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Post Closing Assistant Manager
Longbridge Financial LLC
11.2021 - 06.2024
- Works in conjunction with department manager/regional manager and liaisons to ensure that deadlines are met, and workload remains current
- Replying to facility requests from emails and updating accounts per the directive from the facility
- Constant focus on urgency and immediate resolution on all accounts
- Notarized mortgage documents as needed by department
- Monthly Audit of Post closing documents
- Reviewing exception list from our custodian and curing the necessary exception
- Reviewing mortgage documents for FHA (Federal Housing Association) approval
- Ensure all applicable federal and state laws are followed at all times
- Quality Control, reconciliation, and shipment of mortgage collateral
- Ensure that documents have accurate page counts, signature, date and borrower's information
- Pool tracking for purchase
- Reviewing each loan within a pool and submitting each pool to our custodian for final certification
- Supervising a Team
- Ensure all assigned team members are working at optimum efficiency
- Adept in leading training and follow of team of 10 or more people
- Ensure all staff are cross trained
- Assist manager with weekly team meetings
- Collect department mail and distribute it within the team to the respective personnel.
Leasing Agent
Blue Onyx Management
04.2018 - 03.2020
- Meet with prospective renters and take them on tours of the units that interest them
- Prepare and execute leases in accordance with our property standards and regulations
- Conduct credit checks and other background tasks to qualify potential renters
- Collect application fees, security depots and rent payments
- Coordinate property maintenance
- Inform residents of any changes to the rental agreement or upcoming problems with the property
- Follow up with prospective renters
- Establish rapport with tenants and provide personalized service.
Administrative Assistant / Assistant Property Management
10.2016 - 01.2018
- Responsible for collecting rent payments
- Responsible for preparing resident notice
- Responsible for current tenant file maintenance
- Responsible for creating tenant and property work orders request
- Responsible for monitoring and ordering office supplies
- Responsible for screening and verifying re-certifications documents received from tenants
- Responsible for processing re-certifications / lease renewals and new move-ins
- Track and prepare invoices for A/P departments
- Responsible for all initial legal filing for tenants with delinquent balances and non-compliance
- Responsible for reporting all office issues / matters directly to site manger.
Sales Lead
Footlocker Inc
10.2009 - 12.2015
- Customer loyalty
- Cashier
- Shipping and receiving packages
- Inventory.
Secretary
Aaron Bail Bonds
03.2009 - 08.2009
- Handled customer service and compliance issues
- Bail collecting
- Dealt with large amounts of money
- Filing and managing documents
- Data entry
- Answering and making calls.
Sales Associate
Pier 1 Imports
09.2008 - 12.2008
- Customer Service
- Stocking products
- Setting up displays/products
- Opening credit card accounts
Education
Medical Assistant -
Lincoln Technical Institute
Paramus, NJ04.2011
High School Diploma -
Kennedy High School
Paterson, NJ06.2008
Skills
- Microsoft Office
- Mortgage Loan Processing
- File Management
- Document Review
- Customer service and assistance
- Appointment Scheduling
- Data Entry
Certification
Notary Public
Personal Information
Title: Administrative Assistant / Assistant Property Management
Languages
English
Elementary
Spanish
Elementary
Timeline
Post Closing Assistant Manager
Longbridge Financial LLC
11.2021 - 06.2024
Leasing Agent
Blue Onyx Management
04.2018 - 03.2020
Administrative Assistant / Assistant Property Management
10.2016 - 01.2018
Sales Lead
Footlocker Inc
10.2009 - 12.2015
Secretary
Aaron Bail Bonds
03.2009 - 08.2009
Sales Associate
Pier 1 Imports
09.2008 - 12.2008
Medical Assistant -
Lincoln Technical Institute
High School Diploma -
Kennedy High School
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