Krystal Pabon
The Bronx,NY
Summary
A skilled Manager, With the solid experience in managing all the levels of the business. As well as handling multiple projects. An accomplished Manager with extensive experience in front-of-house and back-of-house operations. Comfortable working with people of all levels, as well as having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Overview
3
3
years of professional experience
Work History
Supervisor of Inspections
Kimon’s Moving and Storage Company
05.2024 - Current
- Manage all incoming merchandise at warehouse
- Inspect all merchandise as well as documenting information into warehouse merchandise system
- Maintain a clean and safe environment
- Communicating results, updates and recommendations clearly and effectively to the warehouse manager
- Personally reaching out to potential reservations to confirm moving dates and securing storage units
- Occasional field visits to ensure clients are satisfied with moving services.
Counselor
Pibly Residential Program
06.2023 - 04.2024
- Maintain a primary responsibility and accountability for assigned caseloads of 33-40 clients
- Develop service plans aimed to establish and accomplish goals
- Meet with clients 3-4 times a week to provide restorative services based on clients needs
- Proficient with EHR system Awards
- Provide clients with symptom management and rehab counseling as well as medication management
- Document restoratives per client on a monthly bases.
Call Center Customer Resolution Specialist
Urban Health Plan
04.2021 - 06.2023
- Clerical work within the Telehealth call and service center
- Answer incoming high volume calls from patients and assist with coordinating, and confirming appointments for multiple facilities and specialities Answer and transfer calls as well as email between several facilities as needed
- Conduct telephone interviews and obtain detailed information for brief intake process
- Proficient with EHR system Eclinicalworks.
Education
Bachelor of Science - Psychology
Lehman College
06.2025
A.A. Liberal Arts & Science -
Eugenio Maria de Hostos Community College
02.2021
Skills
- Business Development
- Process Improvement
- Schedule development
- Inventory Control
- Training and mentoring
- Business Administration
Timeline
Supervisor of Inspections
Kimon’s Moving and Storage Company
05.2024 - Current
Counselor
Pibly Residential Program
06.2023 - 04.2024
Call Center Customer Resolution Specialist
Urban Health Plan
04.2021 - 06.2023
Bachelor of Science - Psychology
Lehman College
A.A. Liberal Arts & Science -
Eugenio Maria de Hostos Community College
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