Krystal Pesiri
Jamaica,NY
Summary
Enthusiastic Front Desk Medical Receptionist experienced in facilitating patient appointments and enhancing office communication. Delivered exceptional service through effective conflict resolution and problem-solving skills. Focused on fostering a positive environment for patients and staff alike.
Overview
1
1
Language
8
8
years of professional experience
Work History
Medical Receptionist
Holisswood hospital
Jamaica, Ny
08.2012 - 08.2013
- Scheduled patient appointments using hospital calendar and provider availability.
- Greeted Holliswood hospital patients at front desk with professional courtesy.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained reception area and organized front desk paperwork.
- Checked patients in and out for appointments, ensuring accurate collection of co-payments for efficient financial transactions.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, processed payments, and maintained organized patient files to ensure seamless patient flow.
- Verified insurance coverage for appointments and accurately collected co-payments to facilitate patient access to care.
- Answered incoming calls and routed questions to appropriate departments.
- Verified insurance details and updated patient registration information.
Customer Service Representative
Toys"R"Us
Queens, New York
10.2006 - 10.2009
- Resolved customer concerns with polite, timely communication
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed returns, exchanges, and store credit requests
- Operated cash register and handled payment transactions
- Supported checkout lines during busy store hours
- Located toys and merchandise for customer requests
- Assisted with gift registry and special order inquiries
- Maintained clean customer service desk and organized forms
Customer service
Barnes & Noble
Brooklyn, New York
09.2005 - 10.2006
- Managed the resolution of escalated customer service issues.
- Delivered excellent customer service through active listening techniques.
- Provided customer service support to existing clients.
- Provided friendly customer service at all times.
- Greeted customers, provided customer service and answered questions.
- Provided customer service assistance to passengers upon request.
- Monitored incoming emails related to customer service issues.
- Provided customer service in a timely manner.
- Developed customer service standards and trained personnel in customer
Education
Ged
Brooklyn, New YorkSkills
- Front desk operations
- Patient scheduling
- Insurance verification
- Medical records
- Customer service
- Phone etiquette
- Verbal communication
- Problem solving
- Conflict resolution
- Time management
- Patient relations
Languages
English
Professional
Timeline
Medical Receptionist
Holisswood hospital
08.2012 - 08.2013
Customer Service Representative
Toys"R"Us
10.2006 - 10.2009
Customer service
Barnes & Noble
09.2005 - 10.2006
Ged