Krystal Russo
Jacksonville,Florida
Summary
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
8
8
years of professional experience
Work History
Office of Administration Front Desk Receptionest
Sandra Garner
Jacksonville, Florida
09.2022 - 10.2024
- Monitored visitor access control systems including issuing identification badges when necessary.
- I handled demographic and insurance information when checking and signing patients out.
- referrals for patients.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
Health Screener
Stephanie fuster
Jacksonville, Florida
05.2024 - 09.2024
- Collaborated closely with physicians and other healthcare professionals to ensure optimal patient outcomes.
- Performed health screenings to assess individuals' overall health status and identify any potential risks or issues.
- Screened patients for covid
Williston Regional Hispital
Shanda Rays
Williston, Florida
01.2017 - 01.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Scheduled patients' appointments.
Education
Radiography
Florida State College At Jacksonville
Jacksonville, FL06-2026
Skills
- Front Office Management
- Appointment confirmation
- File Organization
- Office Organization
- Calm Under Pressure
- Teamwork and Collaboration
- Critical Thinking
- Problem-solving abilities
- reliable
Timeline
Health Screener
Stephanie fuster
05.2024 - 09.2024
Office of Administration Front Desk Receptionest
Sandra Garner
09.2022 - 10.2024
Williston Regional Hispital
Shanda Rays
01.2017 - 01.2024
Radiography
Florida State College At Jacksonville
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