Krystal Rutledge
Columbus,Ohio
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Family Ties Inc
Columbus , Ohio
2023.01 - Current
- Produced thorough, accurate and timely reports of project activities.
- Developed and executed strategic plans for business growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Fostered a positive work environment to retain top talent.
- Developed long-term partnerships with external vendors.
Dialysis Technician
DaVita
Columbus , Ohio
2022.06 - 2023.12
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
Medical Inventory Manager
Terrasana
Columbus , OH
2018.10 - 2022.05
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Trained staff on warehouse management systems and procedures.
- Placing Patient orders and assisting in patients needs.
Patient Access Representative
Mt Carmel Hospital
Columbus , Ohio
2017.06 - 2018.05
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Handled requests for release of patient information.
- Gathered personal and insurance information from each patient.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
Pharmacy Technician
Mt. Carmel East Hospital
Columbus , Ohio
2017.04 - 2018.05
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Ensured safe disposal of expired or recalled medications promptly.
- Collaborated with pharmacists to provide optimal patient care services.
- Complete pharmaceutical calculations diligently ensuring accurate dosages.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Provided friendly customer service in a fast-paced retail environment.
Lead Pharmacy Technician
Walmart
Columbus , OH
2007.10 - 2017.01
- Maintained proper storage and security conditions for drugs.
- Assisted customers with prescription pick-up and over-the-counter inquiries.
- Entered prescription information into computer databases.
- Ensured safe disposal of expired or recalled medications promptly.
- Maintained patient confidentiality according to HIPAA regulations.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Education
High School Diploma -
Trotwood-Madison High School
Trotwood, OH2003-06
Skills
- Strong interpersonal skills
- Appointment Scheduling
- Insurance Verification
- Medical terminology knowledge
- Accuracy and Precision
- Patient Relations
- Data Entry
- Registration and Scheduling
- Patient Needs Assessment and Referral
- Caring and Empathetic
- Calm and Effective Under Pressure
- Documenting and Recording Information
Certification
- CPR Certifications
Additional Information
Trotwoodve also worked with Dr. Denise Bell at her private practice.
References
References available upon request.
Timeline
Office Manager
Family Ties Inc
2023.01 - Current
Dialysis Technician
DaVita
2022.06 - 2023.12
Medical Inventory Manager
Terrasana
2018.10 - 2022.05
Patient Access Representative
Mt Carmel Hospital
2017.06 - 2018.05
Pharmacy Technician
Mt. Carmel East Hospital
2017.04 - 2018.05
Lead Pharmacy Technician
Walmart
2007.10 - 2017.01
High School Diploma -
Trotwood-Madison High School
- CPR Certifications
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