Krystal Selley
Novi,MI
Summary
Dynamic and results-driven professional with over two decades of experience in luxury sales, client relationship management, and team leadership. Known for consistently exceeding sales goals, fostering client loyalty, and delivering exceptional service. Recognized by clients and peers alike for creating premium, personalized customer experiences that drive business growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Department Manager
Nordstrom
06.2024 - Current
- Directed my teams in Kids, Handbags, Fine Jewelry, and Accessories, to a 4.2% sales increase during the 2024 Anniversary Sale.
- Participates in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Prestige Beauty Counter Manager
Nordstrom
11.2013 - 06.2024
- Managed Clarins, Shiseido, Giorgio Armani, YSL, La Mer, Clinique and Kiehl's, respectively.
- Recognized as a "Pacesetter" for five consecutive years, with annual sales exceeding $256,000.
- Achieved "Top Door Platinum Counter" status with Clarins
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Frequently received glowing customer compliments for delivering unparalleled service and fostering lasting connections.
Education
High School Diploma -
Thomas M Cooley
Detroit, MI06-1985
Skills
- Customer retention strategies
- Proven team leadership skills
- Focused promotional strategies
- Shift coordination
- Proficient in prioritizing tasks
- Focused on professional development
Accomplishments
- 4.2% sales increase during Nordstrom’s Anniversary Sale.
- Top Door Platinum Counter – Clarins
- Five-Time "Pacesetter" Award Recipient
- Numerous customer accolades for exceptional service
- Microsoft Excel
- Supervises team of 15 staff members.
Certification
- Nordstrom Future Leaders 2023
Timeline
Assistant Department Manager
Nordstrom
06.2024 - Current
Prestige Beauty Counter Manager
Nordstrom
11.2013 - 06.2024
High School Diploma -
Thomas M Cooley
Similar Profiles
Sheri ZelekSheri Zelek
Assistant Beauty Department Manager at NordstromAssistant Beauty Department Manager at Nordstrom
Tyler ChoTyler Cho
Cashier at NordstromCashier at Nordstrom
Jonathan AldacoJonathan Aldaco
Sales Associate at NordstromSales Associate at Nordstrom