Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Smalls

Upper Marlboro,MD

Summary

Experienced financial industry professional with over 16 years of expertise in regulatory compliance, policy administration, risk management, project management, writing, and lending. Seeking to utilize skills in regulatory or technical writing. Results-oriented leader with strong business acumen and emotional intelligence, skilled at analyzing complex issues and overcoming obstacles to deliver effective solutions.

Overview

24
24
years of professional experience

Work History

Vice President, Product Development

Lafayette Federal Credit Union
12.2015 - Current
  • Performed Analysis, compiled research, and presented comprehensive product and program pricing and guideline changes based on market trend data, working across multi-functional business units for implementation. Introduced, Modified, created and implemented new products and programs.
  • Generated an increase in 1st Trust Mortgage Loan capture by $1.6M in 6 months
  • Produced Influx in Home Equity Loan disbursals by $3.6M in 6 months
  • Recommended and administered policy changes based on calculated portfolio risks in relation to credit union financial asset and liability needs resulting in decrease in delinquencies of 30% and prevention on at least 12% in loss
  • Consumer loan policy changes resulted in $360k increase Loans in 9 months with no delinquencies
  • Modification of Boat loan policy decreased charge-offs from 1.49% to 0.76%
  • Created commercial loan participation underwriting policy, procedures and worksheets that were praised and given accolades by auditors of regulatory authority
  • Provided ideas and strategies, wrote and/or edited pieces to assist team with innovation of marketing and advertising strategies yielding increased revenues and memberships of over 25k in 1 year.
  • Started Insurance and conceptualized loan program accumulating a combined $316k of non-interest income for the year of 2016

Vice President, Lending Compliance

Lafayette Federal Credit Union
10.2011 - 12.2015
  • Ensured regulatory compliance with federal and state laws in all aspects of lending, deciphered complex legal terminology to display clear interpretations, managed third party vendor due diligence, framed comprehensive quality control program resulting in a maximum of 2 audit exceptions annually.
  • Crafted organizational education plan on lending compliance, targeted senior management and lending staff for teaching, and worked with vendors to ensure regulatory compliance with all Dodd-Frank WSR and Consumer Protection Act, CFPB, and NCUA mandates before prescribed effective dates
  • Constructed and managed multi-dimensional portfolio analysis platform, revealed anticipated risk and supplied executive management with policy and program variations for prevention and steering saving the CU millions in possible losses
  • Synchronized all credit union audits, resolved preliminary exceptions, outlined and authored responses for final examination results
  • Continually composed, analyzed, and altered products, policy and procedures of multiple business units for process enhancements and interdepartmental integration
  • Manufactured disclosures to meet legal mandates and consumer information needs
  • Successor for and acted as Chief Lending Officer during vacations or absences

Director of Consumer Lending

Lafayette Federal Credit Union
06.2006 - 10.2011
  • Centralized consumer lending operations and formed a cohesive profitable division from an individualized branch concept achieving over $20M in annual loans with 3 employees
  • Completed new system installation and maintenance through life-cycle
  • Provided supervision, training, coaching, counseling and quarterly evaluations to consumer and mortgage lending staff with no turnovers, and 1 employee promotion
  • Ensured compliance with state and federal laws
  • Successfully negotiated contract saving credit union $12k monthly
  • Underwrote consumer and residential loan applications for loan amounts of up to $2mm by analysis of credit history, collateral valuations, and indebtedness in relation to income, performed mortgage and consumer loan payment reversals, interest recalculations, late fee credits, escrow reviews, credit bureau inaccuracies and other routine member service inquiries.
  • Budgeted and designed business plan to align with overall CU strategic goals of $20M in loans annually
  • Collected, compiled, and analyzed information gathered from peer lending institutions to determine total market competitiveness of lending products and programs, interest rates, and acquired ratios. Varying programs to increase market share.

Senior Mortgage Loan Originator

Lafayette Federal Credit Union
11.2005 - 06.2006
  • Examination of mortgage loan applications to determine financial benefit
  • Employed new record retention concepts and created templates for standard communications used internally and externally
  • Converted department to paper less environment decreasing operational costs by more than $5k monthly and increasing operational efficiency
  • Implemented and trained personnel on technical software used to improve accuracy, productivity and compliancy during loan origination process
  • Maintained and improved system and procedural quality throughout mortgage lending department resulting in average turnaround rate decrease to 30 days
  • Recommended policy changes and created procedural changes increasing mortgage loan originations by 50% monthly

Loan Officer, Underwriter

Department of Interior FCU
04.2002 - 11.2005
  • Underwrote, processed, approved, counteroffered, denied, and disbursed real estate and consumer loan applications. Prepared documents for settlement procurement including manually calculating and relaying estimated expenses as explained in GFE forms, and TIL disclosures to consumers
  • Increased loan approvals from $20k to above $1mm monthly
  • Examined property appraisals, title and tax records, flood and hazard insurance to fully protect credit union from loan losses
  • Opened, serviced, and cross-sold savings, retirement, and investment accounts
  • Posted, balanced, corrected, and monitored lending general ledger accounts such as GAP, MRC, and CLCD following generally accepted accounting procedures
  • Created and analyzed a variety of reports to successfully recommend new products and services, change underwriting guidelines to increase member approval and satisfaction.
  • Trained newly hired tellers, lending personnel, and member services representatives.
  • Supervisor: CEO, Mike Merryman

Member Services Representative, Loan Processor

Department of Interior FCU
04.2001 - 04.2002
  • Executed routine cash, check, money order and cashier’s check transactions relating to deposits and withdrawals. Processed, ordered and analyzed credit reports with written explanation of recommendation for loan and debit card approval or denial. Ordered ATM, Credit and Debit Cards. Managed Visa Credit card account maintenance system to include completion of End of day processing. Created tracking and filing system for secured loan titles and insurances. Presented loans weekly for credit committee members. Posted, balanced, and maintained records for general ledger accounts relating to lending and member transactions. Posted ACH and share draft account debits and credits to applicable GL accounts.

Education

Global Finance and Economics, Business Management

Southeastern University
Washington, DC

Risk Manager certification

National Association of Federal Credit Unions
08.2015

Compliance Officer licensure

National Association of Federal Credit Unions
03.2011

High School - undefined

Largo High School
Largo, Maryland
06.2000

Skills

  • Regulatory compliance oversight
  • Development of policy frameworks
  • Employee development and review
  • Risk assessment expertise
  • Internal audit expertise
  • Contract procurement expertise
  • Business strategy development
  • Commercial and small business lending expertise
  • Expertise in mortgage and consumer finance

Timeline

Vice President, Product Development

Lafayette Federal Credit Union
12.2015 - Current

Vice President, Lending Compliance

Lafayette Federal Credit Union
10.2011 - 12.2015

Director of Consumer Lending

Lafayette Federal Credit Union
06.2006 - 10.2011

Senior Mortgage Loan Originator

Lafayette Federal Credit Union
11.2005 - 06.2006

Loan Officer, Underwriter

Department of Interior FCU
04.2002 - 11.2005

Member Services Representative, Loan Processor

Department of Interior FCU
04.2001 - 04.2002

Risk Manager certification

National Association of Federal Credit Unions

Compliance Officer licensure

National Association of Federal Credit Unions

High School - undefined

Largo High School

Global Finance and Economics, Business Management

Southeastern University

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