Krystal Sotolongo

• Skillfully manage accounts payable and bookkeeping operations, ensuring accurate financial record-keeping.
• Oversee daily office activities, optimizing workflow and promoting a productive work environment.
• Apply strong attention to detail in preparing financial reports and maintaining accuracy.
• Provide leadership to support staff, fostering a cohesive and motivated team.

• Assisted in organizing and maintaining office records, resulting in improved accessibility and data accuracy.
• Managed incoming and outgoing correspondence, ensuring timely and accurate distribution.
• Coordinated schedules and appointments, optimizing team productivity and minimizing scheduling conflicts.
• Maintained a welcoming office environment, demonstrating strong interpersonal skills when interacting with visitors and staff.

Skills:

• Customer service excellence
• Team leadership and collaboration
• Problem-solving and conflict resolution
• Strong communication and interpersonal skills
• Organizational and multitasking abilities
• Attention to detail and accuracy
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Quickbooks)
• Data entry and record keeping

• Supervised a team of 4 front-end associates, leading by example to ensure smooth daily operations.
• Managed training program for new hires.
• Streamlined checkout processes, Help reduce customer wait times and improving overall efficiency.
• Demonstrated exceptional conflict resolution skills, resolving customer issues promptly and ensuring their continued loyalty.

• Managed incoming customer inquiries via phone and email, consistently maintaining an excellent customer satisfaction rate.
• Displayed empathy and patience while assisting customers with product inquiries, order tracking, and issue resolution.
• Effectively communicated with cross-functional teams to address customer concerns and ensure timely solutions.