Krystal Suckragh
Covington,GA
Summary
Accomplished Customer Service Representative with a proven track record at Brightree, enhancing customer loyalty and resolving high-stress disputes with empathy and critical thinking. Skilled in active listening and problem-solving, consistently achieving positive outcomes and heightened customer satisfaction. Expert in managing both cash and card transactions, demonstrating exceptional customer service and critical thinking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Brightree
08.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Instant Teams
08.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier Team Lead
J & F Caribbean Delight
04.2016 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Eastside High School
Covington, GA05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Brightree
08.2022 - 05.2024
Customer Service Representative
Instant Teams
08.2021 - 07.2022
Cashier Team Lead
J & F Caribbean Delight
04.2016 - 12.2020
High School Diploma -
Eastside High School
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