Krystal Taylor

The store manager is responsible for leading store, teamsand driving sales, brand, loyalty, setting the expectation, and providing exceptional customer service as well as recruiting and developing top retail talent. This position has full accountability for the key financial results of the store, and is responsible for the overall leadership and development of the store by building an independent, high performing team that is dedicated to achieving results, and supporting brand strategies.

• Directed daily store operations, ensuring optimal inventory levels and visual merchandising standards.
• Trained and mentored staff, fostering a culture of teamwork and customer service excellence.
• Analyzed sales trends to develop targeted promotions, enhancing overall sales performance.
• Implemented loss prevention strategies, reducing shrinkage through effective inventory management.

• Led sales team to exceed quarterly sales targets through strategic planning and execution.
• Developed and implemented training programs to enhance product knowledge and customer engagement skills.
• Analyzed market trends to identify new opportunities and adjust sales strategies accordingly.
• Fostered relationships with key clients, resulting in increased customer retention and loyalty.

• Demonstrated and promoted 100% commitment to providing the best possible experience for guests
• Ensured that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
• Ensured the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
• Provided staff management to meet company initiates
• Provided the team the necessary tools and supplies to perform their jobs
• Onboarding and training of new associates including Extended Stay University training course compliance
• Drove positive work environment through teamwork, leading by example with energy and enthusiasm and recognition
• Partnered with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policy in a consistent and fair manner
• Conducted daily team meetings to communicate/discuss company updates and areas of particular hotel need to improve performance on daily deliverables
• Responsible for cash management including collection of in-house guest balances and direct bill receivables
• Ensured quality lead generation quotas are achieved
• Uphold and enforced ESA standards and policy compliances at the hotel level
• Reviewed and monitored the Social Media websites to ensure timely and appropriate response to posing and address issues

• Maintained store staff job results by coaching, counseling, and disciplining employees and followed up on 30 day goals
• Maintained store staff by recruiting, selecting, orienting, and training employees
• Motivated sales clerks to meet or exceed sales goals by incentive programs
• Created weekly schedules for sales associates and monthly schedules for management
• Assigned workers to specific projects such as cleaning, restocking, and floor moves
• Notified staff of new procedures and policies by conducting learning sessions
• Completed store operational requirements by scheduling and assigning employees
• Planned, monitored, and appraised associate’s job results
• Worked with courier services (UPS and FedEx)
• Identified current and future customer requirements by establishing rapport with potential and actual customers
• Ensured availability of merchandise and services by maintaining inventories
• Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Provided staff with product knowledge by conducting try-on sessions

• Maintained store staff job results by coaching, counseling, and disciplining employees and followed up on 30 day goals
• Maintained store staff by recruiting, selecting, orienting, and training employees
• Motivated sales clerks to meet or exceed sales goals by incentive programs
• Created weekly schedules for sales associates and monthly schedules for management
• Assigned workers to specific projects such as cleaning, restocking, and floor moves
• Notified staff of new procedures and policies by conducting learning sessions
• Completed store operational requirements by scheduling and assigning employees
• Planned, monitored, and appraised associate’s job results
• Worked with courier services (UPS and FedEx)
• Identified current and future customer requirements by establishing rapport with potential and actual customers
• Ensured availability of merchandise and services by maintaining inventories
• Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Provided staff with product knowledge by conducting try-on sessions

• Taught instrumental techniques, scales, sight reading and music theory
• Helped students to prepare for music examinations, auditions and live performances
• Created seasonal programs that were distributed to the audience
• Created presentations that were used as instructional material
• Recognized student’s musical talent and encouraged them to undertake further musical studies
• Created lessons that tied math, science and literature to music

• Taught instrumental techniques, scales, sight reading and music theory
• Helped students to prepare for music examinations, auditions and live performances
• Created seasonal programs that were distributed to the audience
• Created presentations that were used as instructional material
• Recognized student’s musical talent and encouraged them to undertake further musical studies
• Created lessons that tied math, science and literature to music