KRYSTAL VELEZ
Worcester,MA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy and Retail Operations Store Manager
Walgreens Co.
03.2019 - Current
- Manages the operation of front retail and pharmacy operations. Certified in PTCB. Improves store sales, profitability and image through proper merchandising, protocol of store assets. Trains and develops team members, models and delivers a distinctive customer and patient experience. Daily monitoring of KPIs, retail sales, shrink, pharmacy scorecard: DPUs, PPT, Patient Care Portal, Immunization Outreach Portal, Kronos, Applicant Tracking Systems, People Central etc. Execution of urgent tasks and deadlines delivered by corporate and CDC/ Government issued based on healthcare guidance and vaccinations to ensure patients are current with the best treatments and care.
Rehabilitation Nurse Tech
Fairlawn Rehabilitation Hospital
01.2019 - 05.2019
- Assisting the RN/LPN in completing tasks that support patient care activities and treatments. Providing direct patient care activities appropriate to training and competency. Ensures that department is kept clean and organized. Assists with equipment maintenance and cleaning of supplies. Completes patient care activities as assigned while promoting excellent patient satisfaction and outcomes. Ensures that patients and families receive the highest quality of service in a caring and compassionate atmosphere, which recognizes the individual’s needs and rights.
Radiology & Laboratory Patient Service Specialist
Reliant Medical Group
05.2015 - 03.2019
- Works collaboratively with health care team, specialty practices and patients to provide or retrieve any referrals or orders patient may need in a timely manner. Accountable for daily cash deposits and reports. Responsible for handling patients orders for high-tech imaging, mammograms, ultrasounds, x-rays and CT- Scans. Ability to affiliate and differentiate dilemma-related priorities and able to prearrange emergency needs by contacting, or need be interrupting, the provider within protocol if necessary. Establishes thorough performance by locating test results, providing patients with forms for appointments and appointment reminder calls. 3 years of EPIC software system experience.
Shift Leader
Walgreens Co.
07.2009 - 05.2015
- Responsible for opening and closing the store in the absence of store manager with the inclusion of initiating the starting the systems, cash handling. Finalizing product exchanges/returns, refunds, deposit cash drops to the safe, and provides change to cash registers in the front store and pharmacy. Resolves customer issues and answers questions to ensure a positive customer experience. Demonstrates and shares exemplary customer service best practices with team members to ensure a positive customer experience as well as resolving any customer comments or concerns.
Education
Business Accounting
Bay Path University
Nursing
University of Massachusetts Boston
Boston, MASkills
- Point of sale systems
- Store layout design
- Promotions management
- Computer skills
- Recruitment and hiring
- Operational budgeting
- Marketing and promotions
- Sales promotions
- Operational efficiency
- Performance metrics evaluation
- Root-cause analysis
- Revenue generation
- Partnership building
- Leadership development
- Security system monitoring
Affiliations
- Student Nurse Association
- APHA Member
Certification
- American Heart Association CPR BLS Provider August 2019
- PhT Certification Massachusetts Board of Pharmacy May 2021
LANGUAGES
English - speak, read, write with high proficiency
Spanish - speak, read, write with high proficiency
Timeline
Pharmacy and Retail Operations Store Manager
Walgreens Co.
03.2019 - Current
Rehabilitation Nurse Tech
Fairlawn Rehabilitation Hospital
01.2019 - 05.2019
Radiology & Laboratory Patient Service Specialist
Reliant Medical Group
05.2015 - 03.2019
Shift Leader
Walgreens Co.
07.2009 - 05.2015
Nursing
University of Massachusetts Boston
Business Accounting
Bay Path University