Krystal Viera
Irving,TX
Summary
Experience in customer service and accounting, with a strong focus on accuracy, communication, and teamwork. Enjoys learning new systems and processes while providing dependable, customer-focused support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / RMA Specialist
Ivy Tech
Southlake, Texas
04.2024 - Current
- Resolved customer concerns promptly and professionally, leading to increased customer satisfaction
- Communicated with customers, vendors, and wholesalers to resolve return, warranty, and order-related concerns.
- Managed invoices, reports, and purchase orders, improving efficiency in accounting operations
- Delivered accurate information on services, billing, and documentation, ensuring clear customer understanding
Customer Service Representative
Sojourn LLC
Irving, Texas
01.2023 - 03.2024
- Helped customers with product selection, ordering, billing, returns, and exchanges
- Responded to customer inquiries via phone and email to provide accurate information and support.
- Communicated clearly and professionally to resolve customer concerns and enhance experience.
- Ensured high customer satisfaction by promptly resolving issues and delivering effective solutions.
Education
Associate of Arts - Business Administration And Management
North Lake College
Irving, TX01-2028
Skills
- Customer Service
- Account Management
- Invoice Processing
- Financial Reporting
- Problem Solving
- Team Collaboration
Languages
Bilingual: English and Spanish
Timeline
Customer Service Representative / RMA Specialist
Ivy Tech
04.2024 - Current
Customer Service Representative
Sojourn LLC
01.2023 - 03.2024
Associate of Arts - Business Administration And Management
North Lake College