Krystal Washington
Columbus,GA
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. I have over 20 years experience working in retail/customer service setting. I would like to secure a position in with your company, where I could utilize my customer service skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Dollar General
Columbus, GA
11.2013 - 09.2023
- Open/Closed the store
- Make daily bank deposit
- Manage store in store manager absence
- Assist in set plan-o-gram, maintaining accurate inventory by controlling damages, markdown, scanning in paperwork
- Process vendor invoices, making sure the count is correct
- Handle payment transaction in debit, credit, cash, etc
- Worked collaboratively with other team members to achieve goals
- Provided exceptional customer service, assisting with their challenges and complaints.
Call Center Customer Service Representative
Global Call Center Solutions
04.2021 - 11.2021
- Worked in the inbound call center
- Booked appointments for clients
- Resolved customer issues
- Managed customer accounts.
Sale Associate
Michael Art & Craft
04.2009 - 05.2012
- Greet customers with a smile
- Handle all customers transactions in a fast paced setting
- Recover and restock store items to designated areas
- Assist in set plan-o-gram.
Cashier/Customer Service
Burlington Coat Factory Department Store
10.2018 - 02.2019
- Deliver excellent customer service with a positive, professional attitude
- Process layaway, returns, and exchange
- Balancing the cash register and generating reports for credit an debits sales
- Perform other task as assigned by manager from time to time.
Bay Integrity Associate
Home Depot
03.2012 - 08.2013
- Scans out, reprint label prices tag, set planogram
- Help customer find items they need for theirs project
- Keep the store stock an recovery
- Greet the customer with a smile.
Inbound Fraud Specialists
Total Systems Services, TSYS
Columbus, GA
05.2019 - 06.2020
- Documented details of calls and customer interactions.
- Review account for activity for signs of fraudulent use on their credit card.
- Verify customer personal information in the system.
- Assist the cardholder through the dispute process for their fraud claim if any.
Education
High school diploma or GED - General Studies
Carver High School
Columbus, GA05.2002
Skills
- Inventory Management (4 years)
- Management (9 years)
- Retail Sales (10 years)
- Customer Service ( 20 years)
- Scheduling
- Merchandising
- Training
- Cash handling
- Team Building (8 years)
- Leadership Experience
- Pricing
- Recruiting
Assessments
- Customer service, Proficient, 03/01/20, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
Personal Information
Willing To Relocate: Anywhere
Timeline
Call Center Customer Service Representative
Global Call Center Solutions
04.2021 - 11.2021
Inbound Fraud Specialists
Total Systems Services, TSYS
05.2019 - 06.2020
Cashier/Customer Service
Burlington Coat Factory Department Store
10.2018 - 02.2019
Assistant Manager
Dollar General
11.2013 - 09.2023
Bay Integrity Associate
Home Depot
03.2012 - 08.2013
Sale Associate
Michael Art & Craft
04.2009 - 05.2012
High school diploma or GED - General Studies
Carver High School