KRYSTAL WILLIAMSON
Barstow,California
Summary
As of May 22nd 2015, Obtained a degree in Social Science and Psychology. This accomplishment required the ability to stay focused, multi-task, self-educate, perform tasks short notice. It also required the ability work both independently and in groups. Very well rounded and proficient in customer service. Hardworking warehouse specialist with well-rounded experience in materials movement and logistics. Expert at delivering materials and supplies to manufacturers and retailers on-time. Highly skilled at maneuvering machinery and assisting with manual transport of materials. Team player known for working well with teammates. Reliable employee with personal commitment to operational safety and customer satisfaction. Proficient operator of heavy machinery for accomplishing routine moving tasks. Experienced problem solver finding best solutions to loading and unloading materials.
Overview
8
8
years of professional experience
Work History
Material Handler/Warehouse Specialist
SAWTST
Barstow, CA
01.2021 - Current
- Filled orders by packaging items and labeling for delivery.
- Loaded and unloaded items to move between storage shelves and vehicles.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Collected and packed materials of up to 100 or more products for shipping daily, inspecting packaging slips for accuracy before departure.
- Sorted materials for scanning to meet production goals.
- Worked closely with teammates to coordinate tasks and support safety.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Observed safety procedures and practices to prevent injury.
- Verified inventory computations by comparing to physical counts and investigating discrepancies to adjust errors.
- Tracked outgoing and incoming shipments of materials, updating inventory frequently.
- Recorded information, product shortages and discrepancies to maintain database accuracy.
- Monitored staging and kitting procedures to identify and improve packaging and shipping times.
- Processed orders and reported to supervisory staff when stock dwindled.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
- Transported inventory items to appropriate locations
Sales Associate
Spectrum
Barstow, CA
03.2020 - 12.2021
- Built diverse and consistent sales portfolio.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Solved customer challenges by offering relevant products and services.
- Drove store revenue by offering customers accessories and related purchases to complete selections. Resulting in reaching 100 % or higher of sales goal monthly.
Retail Sales Associate/ Cashier
MICHAELKORS
Barstow, CA
01.2017 - 11.2019
- Ability to eliminate language barrier by learning mandarin and satisfying customer’s needs.
- Ability to follow strict dress code policy.
- Knowledge of constant changing prices and hand bags
- Meeting new sales goal each week sometimes ranging from 10,000 – 30,000 based on performance from previous work week
- Knowledge of LP and Floor goal topic each month
- Being able to work well in teams among 40 other associates
- Under Stocking and out processing products
- Checking in and out VIP guests
- Making price adjustments for guest who want to buy damaged products
- Providing customers with jet set lifestyle feeling upon entry and departure.
- Capturing clients connected well with and giving courtesy calls when new products or product favorites come back in stock.
- Delivered consistently accurate orders, special requests and menu alterations.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Teller
Wells Fargo Company
Victorville, CA
11.2016 - 11.2019
- Completing test, compliance risk, and operations daily
- Greeting customers using different terms to make them feel more comfortable and accommodated
- Ability to follow dress code and policy and procedures while working in teams to provide excellent customer service and most importantly meeting needs of consumers through uncovering fact finding questions and product knowledge
- Challenging yourself each month to learn new things and excel in different areas working up to success
- Completing cash transition task in dual control and documenting all necessary steps for record keeping
- Quarterly evaluations to sharpen and pin point areas that could use improvement to strengthen company team.
- Assisted customers with banking needs and inquiries.
- Monitored and reported suspicious activity in line with bank security policies.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Wrote and distributed customer correspondence.
- Cross-sold credit cards, loans and other bank products.
- Generated monthly reports on customer activity and customer feedback.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on online banking and mobile banking applications.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Supervisor
ARMED FORCES BANK
Barstow, CA
11.2014 - 11.2016
- Shred 30 and 60 day retention
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Manage other employees, over see, and approve tickets before transaction is complete
- Ability to problem solve without supervision
- Sort and file deposit slips and checks
- Create spreadsheets for various data using Microsoft excel
- Identify transaction mistakes when debits and credits do not balance
- Resolve problems or discrepancies concerning customers' accounts
- Monitor bank vaults to ensure cash balances are correct
- Fax paper work to various departments each night
- Ordering paper work, supplies, and miscellaneous things as needed
- Meeting weekly and monthly sales goals
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Achieved results by working with staff to meet established targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Monitored workflow to improve employee time management and increase productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained compliance with company policies, objectives, and communication goals.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Devised and implemented processes and procedures to streamline operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Generated reports detailing findings and recommendations.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created and managed project plans, timelines and budgets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained database systems to track and analyze operational data.
- Solicited customer feedback to identify and improve on areas of weakness.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and implemented customer service policies to enhance satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Social Science Degree -
BARSTOW COMMUNITY COLLEGE
05.2015
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL05.2010
Skills
- Inventory Accuracy
- Cash Deposit Preparation
- Microsoft Outlook
- Account Balancing
- Excel Spreadsheets
- Report Analysis
- Staff Management
- Telephone Reception
- Team Collaboration
- Performance Improvement
- Database Entry
Accomplishments
- CRP and First Aid certified
- Was made employee of the month after only 6 months working at Armed Forces Bank
- Logging in and out several systems using multiple passwords and codes
Reading and traveling
Having two parents that served in the military definitely attributed to my love for traveling. When I cannot physically travel I love a good fictional book to do the job in the mean time. I also really enjoy books about selfcare.
Timeline
Material Handler/Warehouse Specialist
SAWTST
01.2021 - Current
Sales Associate
Spectrum
03.2020 - 12.2021
Retail Sales Associate/ Cashier
MICHAELKORS
01.2017 - 11.2019
Teller
Wells Fargo Company
11.2016 - 11.2019
Supervisor
ARMED FORCES BANK
11.2014 - 11.2016
Social Science Degree -
BARSTOW COMMUNITY COLLEGE
High School Diploma -
Ronald W. Reagan/Doral Senior High School
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