Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Hi, I’m

Krystal Allen

Taberg,NY
Krystal Allen

Summary

Experienced and licensed Property & Casualty Insurance Agent with a proven track record in sales and service roles. Skilled in obtaining client information, analyzing eligibility, and mentoring new hires while consistently delivering exceptional customer service. Committed to meeting the expectations of both internal and external customers, utilizing excellent verbal and written communication skills. Demonstrates strong time management and organizational abilities, maintaining high quality and accuracy in all tasks. Adaptable to new ideas and proficient in Microsoft Office applications, as well as navigating multiple systems simultaneously. With over two decades of hands-on experience in writing and servicing new and existing policies, expert in finding solutions and solving problems through effective listening and critical thinking.

Overview

23
years of professional experience

Work History

MetLife / Farmers

Senior Sales Insurance Agent
07.2004 - 10.2024

Job overview

  • Quoting and binding new Personal Lines Policies - Cross selling 50%
  • Multi-carrier sales
  • Compliance - Maintained 95% Quality Average
  • Workplace Culture Ambassador
  • Underwriting
  • Sales conference qualifier
  • Train, Mentor, & Coach new hires
  • Service/Policy management
  • Customer & Agent Experience
  • Personal Lines & Commercial Lines, Flood
  • Writing new business policies
  • Training new hires and developing new materials
  • Meeting & exceeding monthly department goals
  • Compliance
  • Maintaining strong relationships with underwriting departments through many different carriers

Insurance Doctor

Receptionist / Insurance Agent / Assistant Manager
06.2001 - 04.2003

Job overview

  • Quoting and binding new Personal Lines Policies
  • Multi-carrier sales
  • Train, Mentor, & Coach new hires
  • Monitor and report on data, quality, and sales trends
  • Compliance
  • Workplace Culture Ambassador
  • Underwriting practices
  • Internal & external communication
  • Handling the financial book with the agency and reconciling discrepancies

Education

GCS Sales Academy
, Oriskany, NY

Certification from Completed Pillar I & Pillar II, Career Progression, Competencies, Management Styles, Relationship Building
01.2020

MVCC College
, Utica, NY

Some College (No Degree) from Communication, Critical Thinking, Research, Adaptability

Skills

  • Exceptional Customer service
  • Professionalism and ethics
  • Client needs analysis
  • Critical thinking and Problem Solving

Personal Information

Title: Licensed P&C Insurance Professional

Accomplishments

Customer Service Conference Qualifier

Sales Conference Qualifier

Choice Agent of the year

Timeline

Senior Sales Insurance Agent

MetLife / Farmers
07.2004 - 10.2024

Receptionist / Insurance Agent / Assistant Manager

Insurance Doctor
06.2001 - 04.2003

GCS Sales Academy

Certification from Completed Pillar I & Pillar II, Career Progression, Competencies, Management Styles, Relationship Building

MVCC College

Some College (No Degree) from Communication, Critical Thinking, Research, Adaptability
Krystal Allen