Hi, I’m
Krystal Ann Doherty
Los Angeles,CA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Polite and professional account specialist, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
4
years of professional experience
Work History
Iqor HoldingsAda, OK
Account Specialist Remote
02.2020 - Current
Job overview
- Data entry, problem resolution, account services and sales
- Experience categories , .
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Entered customer information into customized computer system with iCare to document and organize client records.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
Center Family Farms
Records/Sales
02.2019 - 10.2019
Job overview
- Assessed inventory, data entry, and sales
- Educated associates on market trends and stayed up-to-date on forecasts.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared large cash deposits with zero discrepancies.
- Reason for leaving: Company was liquidated after the death of primary license holder.
Education
Randall High School
High School Diploma
2009
Skills
- Skills and Qualifications:
- 1 Work well as part of a team or individually
- 2 Well qualified working in customer service and sales
- 3 Very ambitious and goal oriented
- 4 Comfortable with scripted call flow and working as a call center agent
- Over 10 years experience using Microsoft Word and Excel as as iCare various systems for data entry
- Time management, multitasking, problem solving, organization and keeping a professional are all things I do very well
- Call Center Operations
- Issue Resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Specialist Remote
Iqor Holdings
02.2020 - Current
Records/Sales
Center Family Farms
02.2019 - 10.2019
Randall High School
High School Diploma
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