Krystal B. Diaz
Hialeah,Florida
Summary
I am a highly effective communicator consistently applying strong communication and problem resolution skills to address customer issues successfully. Prioritizing professionalism and politeness in all interactions, I have a solid track record of surpassing productivity and quality goals across various work settings. I am dedicated to building long-lasting and loyal customer relationships, enhancing the overall customer experience.
Overview
5
5
years of professional experience
Work History
To-Go Specialist; Host ; Cashier; Food Runner
Chili's Restaurant
10.2023 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled stressful situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services.
- Ensured order accuracy, reviewing each item before handing off to customer.
- Organized, stocked and cleaned front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties.
- Maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer request.
Customer Service Representative
Precious Pet Grooming
11.2021 - 12.2023
- Managed various situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted head groomer in completing daily appointments for scheduling and time management.
- Built trust with nervous or anxious animals through patience and calming techniques.
- Multitasking duties such as checking clients in while preparing workstations for upcoming appointments.
- Communicated effectively with pet owners to understand their specific grooming preferences and ensure satisfaction with final result.
- Developed strong client relationships, leading to increase in repeat customers and positive reviews.
Party Coordinator
Blooms And Balloons
01.2020 - 06.2020
- Developed creative themes for events and created related activities to engage the guests.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Utilized social media to promote events and increase engagement.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
Education
High School Diploma -
Hialeah Gardens Senior High School
06.2023
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Active Listening
- Call center experience
- Initiative-taking
- Customer Service
- Money Handling / Cashier
- Problem solving abilities
- Dedicated
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
To-Go Specialist; Host ; Cashier; Food Runner
Chili's Restaurant
10.2023 - 08.2024
Customer Service Representative
Precious Pet Grooming
11.2021 - 12.2023
Party Coordinator
Blooms And Balloons
01.2020 - 06.2020
High School Diploma -
Hialeah Gardens Senior High School