Krystan Tobel
Helena,MT
Summary
Healthcare professional with extensive experience in patient care, medical records management, and compliance with regulatory standards. Demonstrates strong organizational skills in data entry and record maintenance while providing empathetic support to patients and families. Capable of adapting to various roles within the healthcare environment to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Medical Records Specialist
Shodair Children's Hospital
Helena, MT
05.2024 - 06.2025
- Systematized and archived patient information while ensuring HIPAA compliance and confidentiality.
- Ensured accuracy and timeliness of medical records for over 60 patients.
- Executed processing of medical record requests from authorized individuals, maintaining strict confidentiality standards.
- Facilitated timely access to critical information by transferring patient records to appropriate parties.
- Conducted systematic scanning and indexing of paper documents into EMR/EHR system.
- Secured legibility and proper labeling of all scanned documents within the EMR/EHR system.
- Assisted in releasing medical records for legal proceedings or insurance claims.
- Maintained accuracy and security while collecting, filing, and retrieving confidential patient information.
- Assisted in training new staff on medical records processes and systems.
- Coordinated with healthcare providers to obtain missing patient information.
Customer Service Representative
Lincare - CSR
Helena, MT
05.2023 - 11.2023
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes while maintaining professionalism and multitasking effectively in a fast-paced environment to ensure customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Uphold strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Streamlined cross-department communication to achieve timely resolution of customer concerns.
- Coordinated with departments to facilitate seamless order fulfillment for customer purchases.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Medical Records/ CNA
Elkhorn Health And Rehab
Clancy, MT
03.2018 - 03.2020
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Entered patient data into electronic health records and filing systems for accurate tracking.
- Organized and maintained patient charts, compiling medical histories, lab results, and consent forms for efficient access.
- Secured patient charts in preparation for upcoming appointments to ensure timely access.
- Coordinated appointment scheduling and updated calendars for medical staff to ensure seamless patient care.
Certified Nursing Assistant
Apple Cooney Rehab
Helena, MT
10.2016 - 12.2017
- Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation, to support patient comfort and independence.
- Assisted patients with daily living activities, promoting independence and dignity.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient satisfaction through compassionate and attentive care, addressing individual needs and concerns.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Coordinated patient transitions from hospital to home or long-term care facilities, ensuring continuity of care and effective communication among care teams.
- Transported patients between rooms and appointments or testing locations.
Education
High School Diploma -
Trapper Creek High School
Darby, MT06-2004
Skills
- HIPAA compliance and regulations
- Release of information management
- Data entry accuracy
- Document scanning and copying
- Record retrieval and indexing
- Records maintenance
- Request handling and processing
- EMR/EHR systems expertise
- Medical terminology proficiency
- Document review and analysis
- Attention to detail
- Problem solving skills
- Prioritization techniques
- Written and verbal communication
- Time management strategies
Timeline
Medical Records Specialist
Shodair Children's Hospital
05.2024 - 06.2025
Customer Service Representative
Lincare - CSR
05.2023 - 11.2023
Medical Records/ CNA
Elkhorn Health And Rehab
03.2018 - 03.2020
Certified Nursing Assistant
Apple Cooney Rehab
10.2016 - 12.2017
High School Diploma -
Trapper Creek High School