Krystel Farrell
Drexel Hill,PA
Summary
To obtain a position that challenges analytical thinking within a team-oriented environment while communicating regularly to improve efficiency, and maximizing company goals, as well as providing customers with ultimate care and service.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Rothman Orthopaedics
Philadelphia, PA
07.2019 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Customer Service Associate
Wawa
Philadelphia, PA
08.2018 - 12.2021
- Provided ongoing guest service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Godiva Chocolatier
Philadelphia, Pa
10.2016 - 08.2019
- Learning about Belgian Chocolate making and created an array of delicious products.
- Addressed customer questions and suggest the right product to fulfill their needs and create memories
- Provided the “Godiva Experience” by delivering above and beyond service to valued customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Sales Associate
DSW INC
Springfield, PA
05.2015 - 08.2018
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Receptionist/ Hairstylist
JC Penny Salon King of Prussia, PA
King Of Prussia, PA
02.2013 - 02.2015
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Mixed pigments and used proper techniques to achieve desired color.
- Counted and documented opening and closing cash amounts daily.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
Hairstylist/Key Holder
Hair Cuttery
Philadelphia, PA
09.2007 - 11.2012
- Shampoo, conditioned, trimmed, cut and shaped hair based on client’s preferences.
- Provided wet styling, thermal styling and various chemical services
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Streamlined opening and closing procedures as integral member of store staff.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Education
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Empire Beauty School
2007
High School Diploma - undefined
Upper Darby Senior High School
2006
Skills
- Multitasking and Organization
- Verbal and Written Communication
- Team Collaboration
- Customer Service
- Calm and Effective Under Pressure
- Phone and Email Etiquette
Timeline
Patient Access Representative
Rothman Orthopaedics
07.2019 - Current
Customer Service Associate
Wawa
08.2018 - 12.2021
Sales Associate
Godiva Chocolatier
10.2016 - 08.2019
Sales Associate
DSW INC
05.2015 - 08.2018
Receptionist/ Hairstylist
JC Penny Salon King of Prussia, PA
02.2013 - 02.2015
Hairstylist/Key Holder
Hair Cuttery
09.2007 - 11.2012
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Empire Beauty School
High School Diploma - undefined
Upper Darby Senior High School
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