Krystel Paschal
Thomson,GA
Summary
A proven leader and effective communicator, adept inaccurate recordkeeping and resident advocacy, significantly enhanced service delivery at East Georgia Housing Authority Partners. Demonstrated excellence in multitasking and problem-solving, leading to improved client satisfaction and operational efficiency. Expert in Office programs, ensuring seamless project management and team coordination. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
Work History
ROSS Service Coordinator
East Georgia Housing Authority Partners
06.2022 - Current
- Served as a primary point of contact for residents, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Prepared reports on service performance metrics and key indicators for management review.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
COVID-19 Mitigation Specialist
East Georgia Housing Authority Partners
08.2021 - 06.2022
- Contributed to a safer built environment by reviewing development proposals for compliance with relevant hazard mitigation standards.
- Reduced property damage by conducting thorough risk assessments and recommending appropriate mitigation measures.
- Improved community resilience by developing and implementing comprehensive mitigation plans.
- Evaluated the effectiveness of existing mitigation measures, suggesting improvements as needed for maximum impact.
- Conducted research on emerging trends in disaster recovery, incorporating best practices into current planning efforts.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Identified potential threats, assessing vulnerabilities, and prioritizing resources to reduce overall risk exposure.
- Screened individuals daily that came into the office
- Sanitized the office after each person or persons came in the building
Machine Operator
Thomson Plastics Inc
01.2008 - 03.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
Master of Science - Health Administration
Strayer University
Augusta, GA10.2024
Bachelor of Arts - Business Administration
Strayer University
Augusta, GA10.2019
Associate of Arts - Business Administration
Strayer University
Augusta, GA10.2017
High School Diploma -
Thomson High School
Thomson, GA05.2004
Skills
- Telephone communication
- Accurate Recordkeeping
- Resident Advocacy
- Team Leadership
- Goal Setting
- Proficiency in Office programs
- Needs Assessment
- Multitasking Abilities
- Problem-Solving
- Active Listening
- Organizational Skills
- Notetaking and documentation
Timeline
ROSS Service Coordinator
East Georgia Housing Authority Partners
06.2022 - Current
COVID-19 Mitigation Specialist
East Georgia Housing Authority Partners
08.2021 - 06.2022
Machine Operator
Thomson Plastics Inc
01.2008 - 03.2020
Master of Science - Health Administration
Strayer University
Bachelor of Arts - Business Administration
Strayer University
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Thomson High School
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