Krysten Campbell
Niantic,CT
Summary
Results-driven professional with extensive experience in operations management and employee onboarding. Expertise in coordinating team functions, optimizing workflows, and resolving complex issues to drive organizational success and enhance service quality.
Overview
7
7
years of professional experience
Work History
Front Desk and Registrations Manager
Orthopedic Partners
Norwich, Connecticut
03.2025 - 01.2026
- Coordinated front desk functions including patient registrations, authorizations, check-ins, and check-outs across all locations.
- Resolved customer complaints promptly, ensuring optimal public relations and service quality.
- Facilitated communication among twenty staff members to streamline interdepartmental workflows.
- Collaborated with Physical Therapy Supervisor to develop strategies enhancing operational efficiency.
- Monitored staff performance, addressing issues to maintain high standards.
- Conducted audits of work procedures and coordinated team functions, enhancing staff training and compliance.
- Oversaw employee attendance records, payroll information, and vacation requests to support operational efficiency.
- Recruited and hired qualified candidates for open positions to strengthen team capabilities.
Office Manager
SGHS- Pediatrics
St. Marys, Georgia
11.2022 - 01.2024
- Directed a team of eleven staff members, optimizing performance and collaboration.
- Processed billing and coding for office and hospital inpatient accounts efficiently.
- Oversaw payroll administration to maintain accurate employee compensation. alongside physician calendar schedules.
- Orchestrated employee interviews, onboarding, and annual performance evaluations.
- Conducted clinical and clerical meetings to improve operational communication.
- Maintained attendance records while implementing coaching and corrective actions.
- Reviewed nursing and physician licenses to ensure regulatory compliance.
- Ordered and tracked inventory of medical supplies, office supplies, and vaccines.
Medical Office Assistant
SGHS- Primary Care
St. Marys, Georgia
07.2019 - 11.2022
- Processed insurance claims and verified patient eligibility promptly.
- Verified insurance coverage for each patient visit.
- Collected patient information, verified insurance, and processed co-payments during check-in to ensure accurate billing.
- Coordinated patient scheduling and appointment confirmations to optimize office efficiency.
- Assisted with patient intake and medical history documentation.
- Prepared patient charts prior to each appointment.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Resolved patient inquiries, scheduled appointments, and addressed billing questions to enhance patient satisfaction.
- Welcomed patients upon arrival at the office. and visitors in a professional and friendly manner.
- Trained new staff on administrative procedures and office software usage.
- Supported office operations by ordering supplies and managing inventory.
- Completed all paperwork accurately before submitting for processing.
- Submitted diagnosis and procedure codes for insurance companies.
- Demonstrated strong analytical skills with the ability to access situations and make independent decisions.
Education
Some College (No Degree) - Psychology
Grand Canyon University
Phoenix, AZSkills
- Senior leadership
- Staff management
- Patient scheduling
- Data entry
- Conflict resolution
- Process improvement
- Innovation management
- Employee onboarding
- Operations management
- Relationship building
- Staff training and development
- Shift scheduling
- Task delegation
- Recruiting and interviewing
- Verbal and written communication
- Inventory management
- Complex Problem-solving
- Documentation and reporting
- Time management
- EMR/EHR
- Payroll
Affiliations
Community Resource Committee Member- June 2022- January 2024
Participated in project launch of a resource guide for the community of Camden County Georgia with four physicians and practice manager.
Participated in project launch of a resource guide for the community of Camden County Georgia with four physicians and practice manager.
References
References available upon request.
Timeline
Front Desk and Registrations Manager
Orthopedic Partners
03.2025 - 01.2026
Office Manager
SGHS- Pediatrics
11.2022 - 01.2024
Medical Office Assistant
SGHS- Primary Care
07.2019 - 11.2022
Some College (No Degree) - Psychology
Grand Canyon University