Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Work Availability
Quote
Timeline
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Krystiana Portillo

Tempe,AZ

Summary

Hello I am Krystiana, a mother of a three year old and ready to work hard and grateful for any job opportunity sent my way that is remote. I am organized and a dependable candidate prepared to succeed at managing multiple priorities with a positive attitude. Ready to take on my responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fraud Coordinator lll representative

Walmart
10.2022 - 02.2023
  • Meeting the requirements of taking 8-10 minute calls, chats or emails
  • Investigate accounts for fraud
  • Close accounts
  • Connect linked accounts
  • Add up info to understand if taking advantage of system
  • Monitor/ report accounts
  • Reach out to different departments making tickets depending on situation
  • Refund/ replace items
  • Pay close attention to detail
  • Handle anything that has to do with delivery or placed on website
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Worked with third-party vendors to access and analyze data and systems.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Customer Service Rep

Aston Carter
05.2021 - 12.2021
  • Resolve issues for customers
  • Update memberships
  • Multi-task
  • Positivity
  • Hotel experience
  • Patience
  • Incoming calls
  • Out going calls
  • Communication
  • Fix issues with account
  • Give quotes on hotels
  • Booking hotels worldwide
  • Active listening
  • Answered general questions
  • Customer support
  • Resolve escalations
  • Managed customer accounts
  • Handled reservations
  • Worked inbound call center
  • Updated account information to maintain customer records.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered constant flow of customer calls with minimal wait times.

McDonalds Crew Trainer

McDonald's
12.2018 - 02.2020
  • Positivity
  • Patience
  • Communication
  • Handled money
  • Taking care of incoming and outgoing inventory
  • Trained newcomers
  • Understanding
  • Fixing orders
  • Clean machines/ and dining area before and after shift
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Assistant Lead

Levy, Chase Field
03.2016 - 09.2016
  • Prepare for baseball games
  • Cook
  • Preparing meals
  • Cashier
  • Stock inventory
  • Count cash before and after work
  • Have the place organized
  • Help everyone in need
  • Train new comers
  • Make runs to warehouse

Education

High school diploma -

Apache Trail High School
02.2017

North High School
Phoenix, AZ

Skills

  • Kitchen Management Experience
  • Meal Preparation/ cook
  • Food Safety
  • Restaurant Experience
  • Culinary Experience
  • Leadership
  • Inventory Control
  • Supervising Experience
  • Customer service
  • Communication skills
  • Restaurant Management
  • Sales (Less than 1 year)
  • Microsoft Office
  • English
  • Customer Service
  • Menu Planning
  • Food Handler Certification
  • Data Analysis
  • Verbal and Written Communication
  • Customer Accounts Management
  • Fraud Investigations

Additional Information

  • Authorized to work in the US for any employer Authorized to work in the US for any employer

Certification

  • Licensed [Food handlers certificate]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Fraud Coordinator lll representative

Walmart
10.2022 - 02.2023

Customer Service Rep

Aston Carter
05.2021 - 12.2021

McDonalds Crew Trainer

McDonald's
12.2018 - 02.2020

Assistant Lead

Levy, Chase Field
03.2016 - 09.2016

High school diploma -

Apache Trail High School

North High School

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Krystiana Portillo