Krystieanna Westlove
King Of Prussa,PA
Summary
Customer-oriented store manager with extensive experience in retail operations, sales, and service leadership. Proven track record in implementing profitability strategies and achieving performance goals. Expertise in recruiting, training, and developing high-performing teams of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
Hollister
Philadelphia, Pennsylvania
07.2023 - Current
- Implemented loss prevention strategies, significantly reducing shrinkage risk.
- Analyzed sales trends to optimize product placement and promotional strategies.
- Monitored market trends in retail to anticipate customer initiatives and assess competitors.
- Developed weekly work schedules for store personnel to ensure adequate staffing.
- Maintained accurate records of employee performance reviews to support informed personnel decisions.
Assistant Store Manager
Hollister
King of Prussia, Pennsylvania
11.2021 - 07.2023
- Oversaw daily store operations, ensuring excellence in customer service and inventory management.
- Trained and mentored new employees on store policies and procedures.
- Facilitated recruitment by interviewing candidates, ensuring alignment with store needs.
- Conducted regular walk-throughs to identify and address issues impacting store presentation.
Key Holder
Hollister
King of Prussia, Pennsylvania
06.2021 - 11.2021
- Trained and supervised staff, improving customer service skills and product knowledge.
- Managed key holder responsibilities, ensuring smooth store operations during opening, closing, and alarm settings.
- Monitored store appearance, maintaining compliance with brand standards.
Lead Brand Representative
Hollister
King of Prussia, Pennsylvania
11.2020 - 06.2021
- Trained new staff on product knowledge and customer service techniques, enhancing overall team competency.
- Maintained store presentation and visual merchandising standards, contributing to an engaging shopping environment.
- Provided feedback to management on customer preferences and trends.
Brand Representative
Hollister
King of Prussia, Pennsylvania
02.2020 - 11.2020
- Engaged customers with knowledgeable product information and styling advice to drive sales.
- Maintained store presentation and visual merchandising standards to enhance customer experience.
- Collaborated with team members to maintain a clean and organized environment.
Education
High School Diploma -
Upper Merion High School
King Of Prussia, PA06-2021
Skills
- Inventory management
- Loss prevention
- Sales analysis
- Store layout design
- Staff management
- Customer management
- Data analysis
- Office proficiency
- Stress management
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Store Manager
Hollister
07.2023 - Current
Assistant Store Manager
Hollister
11.2021 - 07.2023
Key Holder
Hollister
06.2021 - 11.2021
Lead Brand Representative
Hollister
11.2020 - 06.2021
Brand Representative
Hollister
02.2020 - 11.2020
High School Diploma -
Upper Merion High School