Krystin Rankin
New Haven
Summary
Professional with experience in customer service and operational management, demonstrating strong organizational and time management skills. Successfully maintained positive relationships with clients and colleagues through effective communication and problem-solving abilities. Managed multiple tasks in a fast-paced environment while ensuring adherence to safety protocols and service standards. Developed training programs for staff, enhancing their capabilities in customer interaction and service delivery. Known for maintaining confidentiality, office operations and delivering exceptional administrative support. proficient in Microsoft office, Google workspace, and word.
Overview
5
5
years of professional experience
Work History
Restaurant Server/Shift Leader
Fisherman Restaurant
Groton
08.2020 - Current
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks, and collected payments from customers.
Special Education Paraprofessional
Griswold Public Schools
Griswold
05.2021 - 09.2023
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Implemented behavior management strategies designed by special education staff members.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Administered assessments as directed by teachers or other school personnel.
- Managed class of special education students in absence of lead teacher.
- Prepared handouts, study materials and other teaching aids.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06-2016
Skills
- Customer service
- Order management
- Employee training
- Time management
- Problem solving
- Adaptability
- Organization
- Memory retention
- Point of sale (POS) system operations
- Microsoft office
- Task prioritization
- Social media strategy
- Managing editorial calendars
- Supervision and leadership
Timeline
Special Education Paraprofessional
Griswold Public Schools
05.2021 - 09.2023
Restaurant Server/Shift Leader
Fisherman Restaurant
08.2020 - Current
High School Diploma -
Norwich Free Academy