Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystina Patalano

Medford,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Bar Manager

Parish Cafe And Bar
Boston, MA
10.2020 - Current
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Waitstaff

The Gallows
Boston
09.2018 - 03.2020
  • Steps of service, food coursing, running food, and bussing tables
  • Working well in a team pooled house and communicating to customers and staff effectively
  • Beer and liquor knowledge, allergy awareness
  • Toast POS system knowledge and use.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regulars.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

FOH Manager

John Harvard’s Brew and Ale House
08.2016 - 05.2018
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.

Education

Dipolma -

Griswold High School
Griswold CT
09.2011 - 05.2015

Skills & Abilities Safe Serv Allergen Awareness Course - undefined

Certified TIPs Training - undefined

Safe Serv Food Handler - undefined

First Aid/ CPR Certified Ability to carry more than 50 lbs. - undefined

Skills

Preparing garnishes

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Timeline

Bar Manager

Parish Cafe And Bar
10.2020 - Current

Waitstaff

The Gallows
09.2018 - 03.2020

FOH Manager

John Harvard’s Brew and Ale House
08.2016 - 05.2018

Dipolma -

Griswold High School
09.2011 - 05.2015

Skills & Abilities Safe Serv Allergen Awareness Course - undefined

Certified TIPs Training - undefined

Safe Serv Food Handler - undefined

First Aid/ CPR Certified Ability to carry more than 50 lbs. - undefined

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Krystina Patalano