Krystina Ruiz-Ray

• Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Supervises and traines staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Handles simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• CIGAR INVENTORY, labeling cigars, knowing the product, upsell to the Best quality and making sure the client has the best experience.
• Keeps a check in with customers, and keeps a following

Works shifts alone, and thrives under pressure

Sells memberhips and maintains a report with members

• Served alcoholic and non-alcoholic beverages in bar environment.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Trained all new hires
• Keeps a re-occurring clientel
• BUILT THICK SKIN

• Handled all guest list and table reservations for nightclubs/ restaurants per my hosts
• Answered and fielded calls per importance
• Gained thick skin
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.