Krystina Scroggins
Dearborn Heights,MI
Summary
Dynamic Shift Leader with proven skills in customer service management, conflict resolution, and team leadership. Successfully coordinated events and trained new employees, enhancing customer engagement and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Pet Supplies Plus
Livonia, Michigan
11.2023 - Current
- Coordinated special events and promotions, resulting in increased customer engagement.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees, ensuring consistent productivity and high customer service levels.
- Loaded and unloaded products for inventory management and storage.
- Trained new employees on product knowledge and customer service skills, improving team readiness.
- Inspected orders meticulously to verify quality standards and ensure all items were included.
Shift Leader
Party City
Livonia, Michigan
03.2021 - 10.2023
- Supervised team members to optimize store operations during peak hours.
- Trained new employees on product knowledge and customer service to enhance customer experience.
- Assisted customers with inquiries, providing exceptional service and support.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints to maintain high satisfaction and loyalty.
Fun Zone Operator
Fun Zonez
Redford, Michigan
01.2020 - 02.2021
- Operated amusement rides ensuring safety and compliance for all guests.
- Monitored guest interactions to foster a safe and enjoyable atmosphere.
- Coordinated setup and takedown of equipment to ensure smooth operation of events.
- Enforced safety regulations while facilitating guest transitions through rides and activities.
Cashier
Gordon Food Service
Dearborn Heights, Michigan
06.2019 - 12.2019
- Processed customer transactions with accuracy, enhancing customer satisfaction.
- Collected payments and dispensed accurate change, contributing to financial accuracy.
- Operated cash register and managed payment systems to ensure smooth transactions.
- Assisted customers in locating products and answering inquiries.
Education
High School Diploma -
Henry Ford Academy
Dearborn, MI06-2023
Skills
- Inventory management
- Sales reporting
- Order picking and processing
- Forklift operation
- Team leadership
- Customer service management
- Problem solving
- Conflict resolution
- Event coordination
Certification
- Fork lift certified
Timeline
Shift Leader
Pet Supplies Plus
11.2023 - Current
Shift Leader
Party City
03.2021 - 10.2023
Fun Zone Operator
Fun Zonez
01.2020 - 02.2021
Cashier
Gordon Food Service
06.2019 - 12.2019
High School Diploma -
Henry Ford Academy