KRYSTINA SURGENER

Tampa,FL

Summary

Seasoned restaurant professional with a winning attitude and desire to deliver an exceptional dining experience; Seeking a full-time position. Focused on setting high expectations, raising service standards. Dependable candidate knowledgeable in cost management, successful at managing multiple priorities and willing to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Server /Bartender

World Of Beer

Tampa, FL

2024.08 - Current

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Communicated efficiently with kitchen to ensure swift food delivery and quick 2 minute drinks being made on service well
Knowledge of beer / wine and the regions they come from as well as craft cocktail making experience

Senior Manager /Managing Partner Intern

Outback Steakhouse

2023.08 - Current

Managed the original outback in south Tampa with a multitude of AORS ranging from r&m to kitchen management .
Evaluated hiring, firing, and promotions requests plus p&l structure
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Managed restaurant scheduling, foodservice and customer service
Used a merit-based evaluation system called server segmentation to assess staff performance.
Trained with a 20 year seasoned proprietor for over a year soaking in all corporate based standards for success
As kitchen manager I maintained Compliance with all health and safety standards . Handled a variety of ordering and inventories and received 90’s and above on all QAR and health inspections during my time as KM.

Assistant General Manager

Tin Lizzy's Cantina

2021.02 - 2023.08

Managed a corporate restaurant across the street from the Florida State University Football stadium in the heart of Collegetown which comes with "stadium like" customer volume.
Handled and prepared cash deposits/banking accurately.
Analyzed customer feedback data to identify areas of improvement and solutions
Negotiated contracts with vendors to acquire competitive prices for product
Adhered to corporate efficiency, profitability, labor goals and scheduling.

Education

Bachelor of Arts - Social Work

Thomas University

Thomasville, GA

05.2015

Bachelor of Science - Social Psychology

Florida State University

Tallahassee, FL

05.2014

Skills

Manager Safe Serving food and alcohol training
Employee training- Aloha, NCR, Heartland, Paycor(r365), hotschedules

Strong food and beverage ordering knowledge

Timeline